Greg Higham Email & Phone Number

Los Gatos, California, US

Oct 2023- present: Interim CIO @ Everfox. Brought in by TPG to lead the implementation of all applications and infrastructure required to technologically stand up this company following a private equity carve out (Francisco Partners/Forcepoint --> TPG/Everfox), all under the time pressures of a step-down Transition Services Agreement (TSA). More than 50+.

San Francisco, California, US

Santa Clara, CA, US

Global responsibility for all Security, Information Technology, and Business Applications functions across this industry leading SaaS Security company.

Danville, California, US

Periscope Group provides information, resources, and compassionate legal counsel, advocating on behalf of those facing injustice due to prescription drug complications and medical device failures. Built out the digital landscape for this historically analog (television) business model. Successfully drove increasing revenue and transitioned to co-founder to.

San Jose, California, US

• Led all Information Technology and Facilities functions for this $280M+ public international software company providing the leading SaaS Marketing Automation solutions. Helped scale the company from 22 customers & 12.
• Led compliance efforts (SOX) in preparation for successful initial public offering (May, 2013 IPO).
• Drove an integrated application architecture to ensure a single version of the truth & harness the power of company data, enabling faster, more accurate business decisions.
• Consolidated/optimized vendors, negotiating favorable terms that resulted in multimillion-dollar cost savings.
• Reduced overhead more than 20% by streamlining and automating routine operations.
• Strengthened corporate environment by creating a security program that enhanced company networks, encrypted data at rest & in transit, and rolled out multi-factor authentication for all critical applications.

Milpitas, CA, US

• FrontRange is a leading provider of Hybrid Service Management (ITSM & SaaS IT Service Management) and Client Management software solutions for organizations of all sizes. Brought in to help evolve company from.
• Built SaaS Operations team from the ground up, delivering 99.999% uptime from inception.
• Successfully migrated from archaic ERP system to SaaS cloud solution (NetSuite) in less than 4 months.
• Delivered best in class sales force automation solution (Salesforce) to enable effective sales visibility/results.
• Reduced recurring IT costs by more than $1M first year, with continual improvements ongoing.
• Implemented HR management (Success Factors), substantially improving employee performance reporting.

• Brought in to provide strategic vision and IT leadership for this $250M public software company.
• Headed global facilities organization providing for 1,000+ employees in 26 locations across 12 countries.
• Led business optimization team delivering enterprise process reengineering and project management.
• Upgraded global network to IP-based environment (MPLS) enabling VoIP and video conferencing.
• Spearheaded project that reduced telecommunications costs by more than $700K annually.
• Transitioned company from manual product fulfillment to electronic software distribution.

San Francisco, US

• Recruited to transform the global support organization for this $100M public software company.
• Improved customer satisfaction 18%+ by building a scalable, customer-focused organization.
• Utilized offshore resources to enable follow-the-sun (24/7) global customer coverage.
• Added business value by offering premium support options that minimized maintenance concessions.
• Delivered knowledge management solution enabling search and web self-service functionality.
• Generated $32M annual maintenance revenue under budget and above margin targets.

Gaithersburg, MD, US

• Recruited by the CEO of Inovis to join the executive team of this $120M private e-commerce company.
• Held responsibility for the 110-person globally distributed Customer Service operation.
• Increased customer retention from 86% to 98% by focusing on customer loyalty and satisfaction.
• Envisioned and drove world-class global infrastructure for multiple service centers.
• Improved visibility and profitability of business operations by building a metrics-centric organization.
• Generated $42M annual maintenance and services with $12M budget responsibility.

US

• Acquired Harbinger in 2001. Promoted to lead global technical support operations for the entire Harbinger product line.
• Worked with executive counterparts to fully integrate Peregrine, Remedy and Harbinger support operations.
• Built operations center in Singapore to service APAC region and enable 24x7 support worldwide.
• Implemented customer service best practices (ITIL) to establish global support standards.
• Improved customer satisfaction, retention, and renewal rates through organizational restructuring.

Alpharetta, US

• Acquired Premenos in 1999. Senior Director, Enterprise Technical Support (2000 – 2001)
• Offered the opportunity to lead the customer-facing business unit to broaden operations experience.
• Member of executive team that made key decisions on CRM, PBX, and Web self-service solutions.
• Managed budget of $2M and 35 technical support engineers in geographically distributed operations.Senior Director, Information Technology Operations (1999 – 2000)
• Promoted by the Harbinger CIO to run global IT operations of the combined companies.
• Directed all IT Operations for this $150 million B2B electronic commerce market leader.

• Director, Information Technology Operations (1998 – 1999)
• Promoted to provide IT strategy, leadership, and direction to facilitate rapid business growth.
• Developed an enterprise-wide technology vision aligned with the organization’ business plan.
• Standardized proven technologies, substantially improving system availability and user productivity.
• Managed large and complex IT projects, consistently delivering quality results on time/under budget.
• Awarded the “Presidents Club/Winners Circle” (historically reserved for outstanding achievement in sales) in recognition of exceptional IT contribution to the success of the sales organization results.

Sacramento, California, US

• Managed the IT elements of a $75M strategic realignment project across 2 hospitals.
• Led the system-wide technology migration from mini system/mainframe to robust client-server solutions.

Installed and supported the entire line of Tandem Computers hardware and software solutions for several prominent enterprise customers, including; Pacific Bell (E911), Bank of America and Wells Fargo (ATM networks), Chevron (Retail POS Authorization Network), and the U. S. Navy (Pacific Fleet Supply), while the company grew to more than $1B in annual.