Greg Hostetler Email & Phone Number

United States

Orlando, Florida Area

Orlando, Florida Area

Florida

AutoPoint, TitleTecField Account Manager September 2017 – Present• Ensure the delivery of high-quality technical support services through deployment, installation, and utilization of products to the customers• Understand the software functions by identifying the customer's problems, resolving and following through all calls and building and maintaining strong working relationshipsAutoPoint, DMEautomotiveField Account Manager November 2013 May 2017• Responsible for improving strategies, action plans, and metrics to monitor results, that increased overall market share, CSI scores, and average repair order spend• Strategizes with the dealer’s leadership to determine gaps in process and recommend opportunities against the goals set for the service and parts department• Worked hand in hand with sales and service staff to enhance their sales skills and trained service advisors on developing excellent customer service skillsDMEautomotiveAccount Manager - Big O Tires October 2011 – August 2013• Responsible for improving strategies, action plans, and metrics to monitor results, which added immense value between DMEa and Big-O independent dealers• Created a more improved sales process, which included account planning and strategic selling based on customer’s needs and objectives • Quickly and accurately describe the technical details of the entire product set, which yielded an increase of 100 stores year over year in acquisition DMEautomotive Senior CIC Supervisor June 2010 – September 2011• Managed calling procedures for programs that are client specific• Provided educational support and training to subordinates• Identified skills needed to perform a specific task and pursue training when necessary• Managed the accountability of the Supervising staff to ensure job functions were performed

Jacksonville, Florida Area