In my role as Senior Alliance Manager, I am responsible for managing and fostering relationships with top Global System Integrators (GSIs) such as Accenture, Capgemini, Deloitte, and Born Tech Mahindra. This involves developing annual joint go-to-market plans, sales enablement training, and building a strong rapport with our partners' leadership, sales, and account management teams. I collaborate frequently with cross-functional teams including sales, marketing, and account management to ensure seamless coordination and support for our partners and customers, thereby ensuring great end-to-end experiences.

As NetSuite Regional Sales Manager (RSM), I leverage my business and technical acumen to increase mindshare and preference for NetSuite solutions, by enabling a partner to identify, qualify, and sell NetSuite’s end-to-end products and services. In this role, I identify and understand the partner’s culture and business needs, establish relationships across the organization, and develop/execute a strategic sales and business development plan. I am also responsible for seeking new opportunities to work with the partner and bringing them to closure/revenue.

As Director, my role has evolved over the past 6 years. Given my prior success early on, I was trusted to assume added responsibility as the GM for Education Sales and, in addition, to consolidate all partnership types into my team and build Relias’ new partner program from scratch. This was a huge undertaking and very much a greenfield operation. While exceeding goals and expectations, I have led this visible function through numerous acquisitions and transformations to secure maximized revenue. I have changed how business is done and established numerous structures to ensure overall success and goal attainment. I added these responsibilities:+ Global oversight & strategy (Jan 2018)+ Company charitable sponsorship relations (Jan 2017)+ Content Partnerships (Jan 2017)+ Business Development & Education Distribution sales (Oct 2016)+ Channel Strategy (Sept 2016)HIGHLIGHTS OF SUCCESS— Oversaw $21M in alliance referrals and $7M in partner sales across Learning and Media groups.— Surpassed partner revenue goals by 22% and 30%.— Delivered a scalable partner program framework with operating procedures; including partner discovery, on-boarding & on-going partner renewals & account management processes.— Redefined focus and implemented more value-added approach to zero in on top 5 partners, go deeper with each, and drive additional revenue. — Owner of Partnership P&L, including all financial planning & monitoring with quarterly reporting back to executive business stakeholders.— Responsible for identifying, acquiring, & nurturing over 165 partner relationships, aligned with marketing growth strategy & strategic vision, to help drive new & preserve existing revenue; including top partners such as McKesson, American Heart Association, Laerdal, PointClickCare, Skillsoft, The National Council for Behavioral Health, Emergency Nurses Association, Atrium Health, The Arc, Skillsoft, Epic, Cerner, and St. Luke’s Hospital.

As Global Director, I was responsible for leading strategic direction to the customer success & service departments, focused on customer satisfaction & software value realization, ensuring a loyal customer base. With my promotion, I added these responsibilities:+ Internal Training (April 2013)+ Services Projects (January 2013)+ Content Management (Strategy & Support Center) (August 2012)HIGHLIGHTS OF SUCCESS— Reduced the first-year customer revenue evaporation by nearly 2%.— Improved troubleshooting efficiency by enhancing content centralization across all customer-facing teams.— Responsible for a portfolio of over 100 customers, including top

Added responsibility:+ Customer Support (May 2011)+ Launch Services (June 2011)+ Rich Media Services (October 2008)+ UK Services (September 2008)HIGHLIGHTS OF SUCCESS— Streamlined processes to facilitate a 75% reduction in response times and increase customer satisfaction scores to a peak of 98.6% in a previously underperforming customer support team.— Increased net promoter scores by 20% and increased Customer Satisfaction (CSAT) for Customer support cases from 90% to 97%.— Spearheaded an

HIGHLIGHTS OF SUCCESS— Spearheaded the upselling momentum for the interactive division while managing a team of account managers and advertising relationships with channels.— Drove over $40 million in annual advertising spend across a team of account managers with over $4 million in management fees.— Managed a portfolio of over 170 clients, including well-known brands such as Lowe’s Home Improvement, Skechers, Brookstone, Motorola, and Black & Decker.