Accomplished Global Technical Program Manager with extensive experience in leading cross-functional teams and managing complex, large-scale projects across diverse international locations. Adept at planning and executing comprehensive work plans, risk mitigation strategies, and project scopes while driving seamless integration of technical solutions into customer environments.Program Management & Planning: Developed and managed project schedules, resource allocations, and deliverables, while proactively identifying risks and creating mitigation strategies. Managed change control processes and ensured alignment with strategic objectives.Cross-Functional Collaboration: Led global teams, ensuring successful delivery of products and services. Coordinated with stakeholders to assess risks, resolve issues, and maintain transparent communication on project status, timelines, and objectives.Process Improvement & Reporting: Enforced processes around project execution, monitored post-implementation metrics, and delivered timely, detailed project status reports. Supported continuous improvement initiatives, optimizing both internal and external customer satisfaction.Global Impact: Successfully managed large projects, ensuring timely field support and optimal integration of technologies in diverse global markets.

Cognyte is the global leader in security analytics software that empowers governments and enterprises with Actionable Intelligence for a Safer World. • Orchestrated a team of 15 sales and support specialists, effectively executing all solution sales and post-sales operations for telecommunications and government customers, resulting in the enablement of lawful technical investigations, and enhanced customer satisfaction throughout North America.• Identified and implemented innovative strategies, optimized processes, and improved systems, policies and procedures, resulting in remarkable improvements in sales and operations efficiency, significant revenue growth, increased productivity, and heightened customer satisfaction. • Collaborated closely with product management to provide strategic direction and successfully led the development and deployment of a groundbreaking 5G standalone lawful interception solution, establishing the organization as an industry leader, and creating new market opportunities. • Devised and implemented effective lawful interception solutions for diverse generations of telecommunications networks, including 5G, VoLTE, LTE, 4G and 3G, achieving high success rates and enabling comprehensive surveillance capabilities while achieving CALEA compliance for telecommunications providers.• Managed all sales pipelines and operations for North America, employing effective sales management techniques, closely monitoring sales pipelines, and implementing strategies to consistently surpass annual targets of over $10M, showcasing strong sales leadership, exceptional pipeline management, and driving significant revenue growth.

• Oversaw and harmonized the operations of a wholly owned security cleared subsidiary responsible for delivering North American law enforcement and government security intelligence solutions, ensuring efficient and effective service delivery. • Presided over the entity’s fiscal and operational aspects as a key member of the Board of Directors and various committees, providing strategic guidance and governance to drive organizational success.• Expertly managed the personnel and facility security clearance necessary for classified contract work with the US Government, ensuring compliance with security protocols and enabling successful execution of classified projects.

• Oversaw and strategically managed all technical, commercial and contractual pre-and post-sales operations within the telecommunications service provider’s North American market area, ensuring seamless and efficient operations.• Managed customer solution designs, contract review and approval, customer contract negotiation and sales planning, forecasting, tracking and reporting, resulting in streamlined processes, successful contract execution, and accurate sales projections for the organization.

• Spearheaded technical pre-sales activities, for the telecommunications service provider’s North American market, effectively guiding the sales process by providing expert technical guidance and support. • Delivered tailored solutions to ensure compliance with the lawful interception and data retention mandates for telecommunications providers, addressing their specific requirements and enabling them to meet regulatory obligations. • Led solution designs for customers and fostered strong internal relationships with Product Management, Product Development and Business Operations, while also taking charge of budget preparation, tracking, and sales forecasting, resulting in streamlined processes, collaborative cross-functional efforts, and accurate financial projections

• Directed the day-to-day operations of product management, technical marketing and pre-sales.

• Oversaw the day-to-day operations of project management, professional services and customer support groups. Implemented and enhanced turnkey electronic surveillance solutions for law enforcement agencies.

• Planned organized and supervised engineering projects for electronic surveillance equipment. Provided technical expertise and advised on engineering plans and goals.

Managed the national research and development programs for all acoustic, computerized and electronic investigative aids deployed for RCMP technical operations on a national basis.