- Responsible for all guest concerns and am trusted to handle any problems with guests in a timely manner- Communicate with employees and overlook all aspects of their guest interactions while suggesting improvements that would help them work in a more efficient way- Monitor building issues and communicate with outside vendors; such as the elevator company, phone service, or online reservations systems- Work directly with the accounting department and manage billing inquires, adjustments of billing statements and postings to guests folios- Work with the sales department to assist with rate plans and promotions while translating the information to front desk agents

- Established ongoing relationships with staff and customers by exhibiting a friendly and professional demeanor- Assisted with various positions including server, bartender, bus person and manager up until I left the restaurant in 2011- Learned from the bottom up starting as a bus person and going on to then know every aspect of the business I was a part of- Maintained inventory and assisted with ordering needs for the restaurant- Scheduled in-house parties by assessing needs and developing contracts- Consulted with customers regarding catering orders and ensured efficient delivery of requested items