Greg S. Email and Phone Number
Greg S. work email
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Greg S. personal email
Greg S. phone numbers
At Evolve IP, our team is dedicated to simplifying complex technology landscapes, enabling IT to innovate and focus on business growth. As Product Manager for CCaaS, I harness my expertise in customer experience and journey mapping to deliver tailored omnichannel solutions. We're not just managing systems; we're crafting future-proof technology infrastructures that empower organizations to excel in customer interactions across multiple channels.My contributions have been pivotal in driving customer success, as evidenced by the significant growth achieved through the deployment of industry-disrupting solutions. By understanding the intricacies of customer engagement, from chatbots to virtual agents, our organization thrives by integrating these touchpoints into a seamless customer journey. At Evolve IP, we're committed to ensuring that our clients don't just compete but lead their industries by mastering the art of the customer experience.
Self-Employed
View- Website:
- evolveip.net
- Company phone:
- 610.964.8000
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Self-EmployedShelton, Ct, Us
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Product Manager - CxEvolve Ip Apr 2024 - PresentKing Of Prussia, Pennsylvania, UsWith hundreds of expert technologists, Evolve IP works with IT teams to solve complex technology challenges while simplifying and future-proofing their technology footprint. We enable IT to focus on business innovation, not worry about managing systems and infrastructure.
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Senior Manager - Contact Center SolutionsEvolve Ip Jun 2021 - Apr 2024King Of Prussia, Pennsylvania, UsEnabling Customer Success by implementing customized Omnichannel Contact Center software solutions.
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Manager - Contact Center TechnologyLifecare May 2018 - Jul 2021Shelton, Ct, UsDesign and evolution of industry-disrupting omni-channel solution resulting in 100x growth for privately owned company -
Manager Of It InfrastructureLifecare Inc May 2015 - May 2018
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Telecommunications ManagerLifecare Inc. Feb 2003 - May 2015Shelton, Ct, UsComprehensive Administration of a Customer Interaction Management system which handles multiple Contact Channels (such as Voice, Chat, Email) on a single platform, tight Integrations with Cisco PBX, Quality Monitoring and CRM Platforms. Expertise in Cisco UCM, Unity, IP Communicator, Voice Gateways, Telco Vendor management, Project Oversight, Focus in Call Center Reporting solutions using SQL, Crystal Business Intelligence and custom solutions.
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Senior Telecom EngineerOxford Health Plans Aug 1999 - Feb 2003New York, Us• Administration of a multi-services Voice Network between 13 sites and 4500 users• Performed effective resolution of Voice network outages to provide optimal up time, effectively escalating with vendors when necessary. • Administration of 175 user Cisco VoIP Call Manager phone system, Unity voicemail. • Engineered future growth for PBX’s, voice applications and trunk capacity. • Co-ordinated projects with Hardware, Software and Circuit vendors for system changes, add and upgrades, acted as techinical lead as well.• Provided specialized training and advisement to Help Desk staff and business groups relative to Telecom support and procedures.• Developed strategies and procedural documentation for all facets of Telecom support, Networking standards, and MACs.• Advised and developed strategies with the Corporate Call Center Management group.• Interacted with multiple I.T. and Business groups in high visibility executive environment -
Telecommunications TechnicianOxford Health Plans Nov 1997 - Aug 1999New York, UsProvided high quality Telecom and Windows/PC support to over 2000 users in 6 sites.Installed set-up, and tested Telephones and PC hardware. Planned and executed increasingly larger user moves for both Telecom and Desktop.Performed large scale and individual software upgrades and support.Maintained 95% accurate Cable Records and User Databases.
Greg S. Skills
Greg S. Education Details
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New HorizonsBasic Sql Reporting Techniques -
Witness Systems - Alpharetta, GaReporting And Evaluation Forms
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Apropos Technology Oakbrook Terrace, IlApropos Version 6 Voice Interaction Programming
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Apropos Technology Oakbrook Terrace, IlAprops Version 6 Email Interaction Programming
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Nortel Networks- Richardson, Tx• Meridian 1 Basic Alternate Route Selection
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Nortel Networks - Parsippany, NjMeridian 1 Options 21E-81C Release 23
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Norwalk Community Techincal CollegeTelecommunications Management
Frequently Asked Questions about Greg S.
What company does Greg S. work for?
Greg S. works for Self-Employed
What is Greg S.'s role at the current company?
Greg S.'s current role is Product Manager - CX | CX AI Evangelist.
What is Greg S.'s email address?
Greg S.'s email address is gs****@****eip.net
What is Greg S.'s direct phone number?
Greg S.'s direct phone number is +120329*****
What schools did Greg S. attend?
Greg S. attended New Horizons, Witness Systems - Alpharetta, Ga, Apropos Technology Oakbrook Terrace, Il, Apropos Technology Oakbrook Terrace, Il, Nortel Networks- Richardson, Tx, Nortel Networks - Parsippany, Nj, Norwalk Community Techincal College.
What are some of Greg S.'s interests?
Greg S. has interest in Family, Kayaking, Writing, Outdoors, Snowboarding, Reading, Music, Running, Other Interests.
What skills is Greg S. known for?
Greg S. has skills like Leadership, It Strategy, Telecommunications Engineering, Unity Connection, Windows Server, Requirements Analysis, Cisco Technologies, Call Center, Data Center, Voip, Cisco Call Manager, Network Design.
Who are Greg S.'s colleagues?
Greg S.'s colleagues are Nosicelo Matinise, Jared Orr, Scott Mccool, Kerry Conrad, Eric Stockton, Stacy Spengler (Formerly Armstrong), Kelsey Crowley.
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