Richard A. W. Email & Phone Number

I'm a seasoned telecommunications professional with 20+ years of industry experience. I specialize in delivering customer-centric voice and data solutions across diverse sectors. My expertise includes designing, implementing, and supporting cutting-edge technologies like on-premise and hosted PBX platforms, contact centers, collaboration tools, and network infrastructure. I customize innovative solutions to enhance client experiences.Throughout my career, I've led teams in deploying and maintaining PBX platforms, gaining expertise in system administration and end-user training. Successfully managing various PBX platforms, I've developed a deep understanding of telephony systems and strengthened my troubleshooting and collaboration skills.Currently, as a UCaaS Project Manager at Evolve IP, I leverage my extensive background to deliver cloud-based telecommunication platforms. I oversee end-to-end project management of UCaaS implementations, collaborating with cross-functional teams, customers, and vendors to drive successful outcomes and exceed client expectations.I'm committed to continuous growth and staying at the forefront of technology. Holding industry-recognized certifications, such as Mitel certifications, validates my knowledge and skills. Additionally, I explore AI's potential in workflow and project management to enhance efficiency.With strong leadership and project management abilities, I ensure seamless operations and deliver exceptional customer service. I actively seek opportunities to expand my knowledge and remain at the forefront of telecommunications innovation.Overall, my professional journey has cultivated a comprehensive understanding of telephony systems, troubleshooting skills, and sound project management expertise with an unwavering commitment to exceptional customer service.TECHNICAL CERTIFICATIONSMitel Certified Associate - Voice Communications (MiVoice Business Rel 8.0)Mitel Certified Associate - Unified Communication and Collaboration including Mobility (MiCollab Rel 8.0)MiVoice Business (MCD/3300) rel 7.0 to 9.0 Core Technical CertificationMiVoice Business rel 7.0 to 9.0 Networking, Clustering and Resiliency Technical CertificationMiVoice Border Gateway (MBG) rel 8.0 - rel 10.1 Technical CertificationMitel Standard Linux (MSL) including Virtual Appliance rel 8.3 - rel 11.0MiCollab (MAS, UCA, MCA) rel 8.0 - rel 8.1Technical CertificationMiContact Center Office (CSM/Business Dashboard) rel. 5.1 Platform Certification - MiVoice Office 250 2018Platform Certification - MiVoice Business 2018