Sachin Patel Email & Phone Number

Philadelphia, Pa, Us

-Built Restful APIs and workflows for systems integrations-Managing multiple software such as Jira, Decisions, IBM ICD, MySQL dB-Leading regular maintenance on software systems with timely patches and license upgrades-Resolving issues and bugs for internal systems such as Jira Service Desk, Status page, Clearlogin-Led multiple Data Migration/Integration projects across different Software systems-Transforming manual jobs into automation jobs using tools such as Jira Automation, Webhooks and Decisions Software-Responsible contact for company wide integration project ideation, development, and deliveryScrum Master/ BSA-Proficiently led bi-weekly scrums, daily standups, sprint planning, sprint grooming, sprint demos and retrospectives using Jira-Led up to 4 different scrum teams across the following functional areas Finance, Service Delivery, -Product Management and Support -Increased team productivity and efficiency by implementing an agile model from a waterfall model-Wrote complex SQL and JQL queries for data integrations and reporting.-Created Jira User Stories using technical requirements-Efficiently tracked team’s progress using Agile reporting, such as sprint burn down and velocity charts in Jira-Competently encouraged continuous improvement as a team-Proficient in stakeholder communications including developers, product management, service delivery, engineers, marketing, sales, Legal, business/ finance operationsIncident Management Supervisor -Specialized in handling critical incidents, including network, VDI and system outages.-Exceptional with customer support. Ex: Troubleshooting VOIP issues and Cloud services issues-Proficient knowledge of cloud services such as Virtual Desktop Infrastructure, VPN, VMWare, Disaster Recovery, Desktop as a Service (Daas), and Saas-Managed a team of Tier 1 technicians on overnight shift

Malvern Pa

My responsibilities included: Maintaining Active directory, Deploying Windows images, Troubleshooting software applications, and more..