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Greg Kong Email & Phone Number
Senior Manager, Technical Integration and Support
at
Andgo Systems
1 work email found
@andgosystems.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Technical Integration and Support
Location
Greater Boston, United States, United States
Company size
Who is Greg Kong? Overview
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Quick answer
Greg Kong is listed as Senior Manager, Technical Integration and Support at Andgo Systems, a company with 73 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at andgosystems.com and a matched LinkedIn profile for Greg Kong.
Greg Kong previously worked as Senior Manager, Technical Integration & Support at Andgo Systems and Technical Support Manager at Riverbed Technology. Greg Kong holds B.S., Computer Engineering from Northeastern University.
Company email context
Email format at Andgo Systems
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{first}.{last}@andgosystems.com
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AeroLeads found 1 current-domain work email signal for Greg Kong. Compare company email patterns before reaching out.
Profile bio
About Greg Kong
I'm a dedicated, goal-oriented support professional with a customer first mindset. With over 10 years of experience in customer support, I have developed a passion for helping customers, leading teams, and solving problems. My journey has taken me on various roles, from being a Support Engineer on the front lines to a Support Manager leading a team of support engineers. I love coaching, mentoring and helping people, and then seeing them apply the knowledge and skills imparted to become successful.As a Technical Support Manager, I was responsible for a team of global support engineers while ensuring customer and business needs were being met. I improved process efficiencies, analyzed support KPIs, made sure customer were satisfied, developed enablement training and drove cross-functional team collaboration. I have certifications around customer satisfaction and growth mindset, which reflects my commitment to customers and team development.I am looking for a new challenge where I can leverage my experience and skills to lead a support team that delivers exceptional service and value to customers. I am eager to join a company that shares my vision of creating a customer-centric culture and fostering a growth mindset among support professionals.
Current workplace
Greg Kong's current company
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Andgo Systems
11 roles
Greg Kong work experience
A career timeline built from the work history available for this profile.
Senior Manager, Technical Integration & Support
Current
Sep 2024 - Present
Technical Support Manager
Managed a team of escalation engineers while also being a player alongside them helping to investigate and troubleshoot issues. Handled critical and escalated issues, driving them to resolution by coordinating all necessary resources. Worked closely with our R&D, DevOps & SaaS teams to quickly resolve problems and minimize downtimes. Developed support.
Nov 2020 - Oct 2023
Sr. Escalation Engineer
Mentored and guided teammates in troubleshooting and resolving complex issues that required deeper product knowledge. Resolved challenging technical issues for customers through email, phone and remote sessions. Collaborated closely with R&D teams on resolving customer issues, bugs and product design or enhancements. Wrote technical knowledge articles to.
Aug 2016 - Nov 2020
Customer Success Manager
Responsible for engaging with clients to understand their needs and seeing that they're successful in adopting and using Aternity to its fullest potential. Discussed client strategic goals and finding ways on how Aternity can meet those goals. Discussed how to operationalize Aternity within clients' practices and processes. Performed product demonstrations.
Apr 2015 - Aug 2016
Senior Support Engineer
Mentored and guided teammates in troubleshooting and resolving complex issues that required deeper product knowledge. Resolved challenging technical issues for customers through email, phone and remote sessions. Collaborated closely with R&D teams on resolving customer issues, bugs and product design or enhancements. Wrote technical knowledge articles to.
Jul 2014 - Mar 2015
Deployment & Support Engineer
Responsible for troubleshooting and resolving challenging technical issues through various communication methods. Performed root cause analysis by performing in-depth log review. Worked with customers on designing and implementing solutions that met their needs and goals. Installed and deployed solution in customer environments. Worked with R&D teams to.
Apr 2012 - Jul 2014
Jun 2010 - Apr 2012
Software Engineer
Rational Requirements Space: Rational RequisitePro, SoDA and Requirements Composer
Jun 2007 - Jun 2010
May 2006 - Jun 2007
May 2004 - May 2006
Team & coworkers
Colleagues at Andgo Systems
Other employees you can reach at andgosystems.com. View company contacts for 73 employees →
GS
Graham Solie
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
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TM
Teresa Mercier
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
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RS
Riley Stene
Colleague at Andgo SystemsSaskatchewan, Canada, Canada
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SJ
Sarah Jones
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
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JA
Juliana Augusto
Colleague at Andgo SystemsMontreal, Quebec, Canada, Canada
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RL
Ruby Lange, Pmp
Colleague at Andgo SystemsCanada, Canada
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MG
Matthew Gurski
Colleague at Andgo SystemsMartensville, Saskatchewan, Canada, Canada
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LV
Leon Verhelst
Colleague at Andgo SystemsPrince George, British Columbia, Canada, Canada
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CP
Christina Palmer (Deroia) Bsn, Rn
Colleague at Andgo SystemsGreater Cleveland, United States
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CA
Chris A.
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
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Graham Solie
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
View →
TM
Teresa Mercier
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
View →
RS
Riley Stene
Colleague at Andgo SystemsSaskatchewan, Canada, Canada
View →
SJ
Sarah Jones
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
View →
JA
Juliana Augusto
Colleague at Andgo SystemsMontreal, Quebec, Canada, Canada
View →
RL
Ruby Lange, Pmp
Colleague at Andgo SystemsCanada, Canada
View →
MG
Matthew Gurski
Colleague at Andgo SystemsMartensville, Saskatchewan, Canada, Canada
View →
LV
Leon Verhelst
Colleague at Andgo SystemsPrince George, British Columbia, Canada, Canada
View →
CP
Christina Palmer (Deroia) Bsn, Rn
Colleague at Andgo SystemsGreater Cleveland, United States
View →
CA
Chris A.
Colleague at Andgo SystemsSaskatoon, Saskatchewan, Canada, Canada
View →
1 education record
Greg Kong education
FAQ
Frequently asked questions about Greg Kong
Quick answers generated from the profile data available on this page.
What company does Greg Kong work for?
Greg Kong works for Andgo Systems.
What is Greg Kong's role at Andgo Systems?
Greg Kong is listed as Senior Manager, Technical Integration and Support at Andgo Systems.
What is Greg Kong's email address?
AeroLeads has found 1 work email signal at @andgosystems.com for Greg Kong at Andgo Systems.
Where is Greg Kong based?
Greg Kong is based in Greater Boston, United States, United States while working with Andgo Systems.
What companies has Greg Kong worked for?
Greg Kong has worked for Andgo Systems, Riverbed Technology, Aternity, Ibm, and Emc.
Who are Greg Kong's colleagues at Andgo Systems?
Greg Kong's colleagues at Andgo Systems include Graham Solie, Teresa Mercier, Riley Stene, Sarah Jones, and Juliana Augusto.
How can I contact Greg Kong?
You can use AeroLeads to view verified contact signals for Greg Kong at Andgo Systems, including work email, phone, and LinkedIn data when available.
What schools did Greg Kong attend?
Greg Kong holds B.S., Computer Engineering from Northeastern University.
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