• Reconciled accounting records from various operating systems to assist with month-end billing processes & preparation of financial statements• Processed members' billing statements via credit card and ACH payments• Corrected any errors or discrepancies on statements and followed up with revised, finalized documents• Oversaw the distribution system for issuing past due, outstanding and delinquent account notices when necessary• Responded to general billing… Show more • Reconciled accounting records from various operating systems to assist with month-end billing processes & preparation of financial statements• Processed members' billing statements via credit card and ACH payments• Corrected any errors or discrepancies on statements and followed up with revised, finalized documents• Oversaw the distribution system for issuing past due, outstanding and delinquent account notices when necessary• Responded to general billing inquiries and coordinated the resolution of member disputes in a courteous, efficient manner• Issued monthly credit notes and discounts to efficiently track and balance credit books• Collaborated with Finance team to establish specific goals and plans to prioritize and accomplish department projects Show less

• Managed operative systems to track client activity• Oversaw coordination and set up of large corporate gatherings, weddings & private events• Directed scheduling and sales of co-working and conference spaces• Greeted members and clients during check-in and registration process• Facilitated communications between departments to expedite client requests• Implemented new strategies to increase efficiency and successfully upsell amenities• Provided facility-wide tours… Show more • Managed operative systems to track client activity• Oversaw coordination and set up of large corporate gatherings, weddings & private events• Directed scheduling and sales of co-working and conference spaces• Greeted members and clients during check-in and registration process• Facilitated communications between departments to expedite client requests• Implemented new strategies to increase efficiency and successfully upsell amenities• Provided facility-wide tours to prospective clients and members• Drafted daily reports to document necessary operations information Show less

• Executed administrative duties including checking in and out over 100 guest rooms daily• Provided full overview of the facility including on-site amenities and expedited special requests• Drafted itineraries for management departments based on projection reports and upcoming events• De-escalated and resolved guest issues• Recommended restaurants, services and local attractions as concierge• Processed guest payments for their stay and services used• Ensured that… Show more • Executed administrative duties including checking in and out over 100 guest rooms daily• Provided full overview of the facility including on-site amenities and expedited special requests• Drafted itineraries for management departments based on projection reports and upcoming events• De-escalated and resolved guest issues• Recommended restaurants, services and local attractions as concierge• Processed guest payments for their stay and services used• Ensured that guests deliveries were scanned and sorted in a timely manner• Managed group and wedding reservations Show less

• Liaison between recruiting department and moderators for national market research company• Managed phone lines and maintained audio and visual equipment for client research rooms• Collected participant documentation, prepared payments and answered client questions• Earned highest client and respondent satisfaction ratings consistently on my level of service• Handled processing and delivery of client food and beverage orders