Oversee project delivery, data systems and partners, product suppliers, product development and manufacturing to support Ceres Tag to become the world's leader in animal health and welfare monitoring.

Manage clients, suppliers and partner projects to support the delivery of world-leading animal monitoring platforms.

Lead a series of projects designed to deliver a transformative change to Unitywater's People, Finance and Procurement processes systems via the implementation of a new ERP (TechnologyOne) and supporting systems across a wide-range of vendors.People changes included the implementation of a new Core HR, Payroll and Learning Management system. The new Financial Systems include a new Chart of Accounts, Financial Fixed Asset Register, optimised Accounts Payable processes, including invoice recognition and an organisation-wide project account module. Finally, the Procurement changes include a new purchasing catalogue, contract system and decentralised requisitioning system and processes.

- Business analysis functions for Customer Service, Retail Compliance and Infrastructure components of Customer Service & Billing Solution Project- System and process analysis, planning, design, implementation, testing, training and communication across a wide range of billing and customer business functions, including: Customer Service, Account Management and Complaints, Buying and Selling a Property, Credit Management, Development Services and Subdivisions, Trade Waste Services and Fault Management- Identify opportunities to deliver improved business and customer outcomes- Development of detailed technical requirements in consultation with key stakeholders

Website Upgrade ProjectImplementation of a new Content Management System (CMS) and a contemporary website with intuitive navigation, engaging content and modern features. • Project delivered on budget and two months ahead of schedule• Project benefits achieved or exceeded, including financial savings and intangible benefits, such as customer ease• Innovative features implemented, including industry leading outage map and contact centre knowledge base• In addition to the delivery of the website project, I managed the combined procurement of a new website, intranet and customer portal.• Customer focussed and organisation-wide engagement led to an engaging, intuitive experience for end users.• Led a cross functional team under a matrix-management structure to deliver high quality output within a high-pressure environment Trade Waste Electronic Monitoring ProjectDeployment of an electronic system to automatically monitor, measure and bill liquid waste disposals at sewerage treatment plants and a system to capture pre-treatment device servicing information from servicing contractors.• Project delivered on schedule and under budget• Project benefits achieved or exceeded, with excellent customer feedback• Industry engagement ensured project solution achieved benefits while aligning with the needs of system users

Tariff Reform ProjectWinner of Australian Institute of Project Management (AIPM) 2016 Project Management Achievement Award for Regional Project of the Year (Queensland).Consolidate water and sewerage pricing tariffs - 831 pricing combinations down to 76 and implement new pricing structures for trade waste customers and liquid waste carriers• Manage key internal stakeholders, including Chairman, CEO, CFO and Executive Managers• Oversee change management and communications to customers and external stakeholders, including Councils, MPs, Media, Industry Bodies and Interest Groups• Manage customer transition to the new pricing structure as well as support measures and account management activities for negatively impacted customers• Ensure delivery of necessary data remediation activities and billing system changesLegacy Sub-Metering ProjectManage the rectification of historically non-compliant strata title billing arrangements• Implement processes, policies and strategies to manage the ongoing, legally compliant administration of complicated strata title billing arrangements• Oversee customer communication activities and the transition of customers to new billing arrangements

Customer Data Integrity & Profiling ProjectCo-ordinate the cleansing, validation and updating of over one million customer and property data records inherited from legacy billing systems• Manage the implementation of system and process changes to reduce degradation of customer and billing data and ensure ongoing data integrity• Implement systems and processes for baselining, measuring, monitoring and managing data quality within Unitywater’s customer management and billing system

Coordinate ICT support (User Services branch) for Transport and Main Roads employees Develop and implement ICT business continuity and disaster recovery plans for regional Transport and Main Roads sitesCoordinate regional ICT disaster recovery activities during Cyclone Yasi, Cyclone Anthony and the 2011 Toowoomba and Rockhampton floodsIdentify and implement business improvements to achieve efficiencies and increased customer service levels Negotiate, maintain, monitor and report on SLAs and OLAs, identifying weaknesses and opportunities for improvementManage internal stakeholders from both a client and provider perspectiveCoordinate regional ICT support for the New Queensland Driver’s License Project

Identify opportunities to grow both sales and network infrastructure Perform onsite coordination and integration of corporate acquisitionsManage key stakeholders, including major customers, resellers, contractors and suppliersProject manage the planning, development and deployment of wireless networks serving the Sunshine Coast, Hervey Bay & Rockhampton regionsImplement and maintain the customer billing system

- Senior technical support for start-up wireless Internet provider- Customer and complaint management- Implementation of stock inventory management system