Greg Meeres Email & Phone Number

London, England, United Kingdom

Leading Transformation in support of corporate strategy, with strong focus on cost optimisation

Netherlands/Sweden

Owning multiple project workstreams to drive improvements in IT asset lifecycle and cyber security. Focusing on data quality, process and compliance, working on cross functional operating models to deliver efficient and sustainable IT services.

Berkshire

Assisting client Directors & Senior Head of Department deliver on corporate strategic vision & objectives. Focused on end-to-end IT asset lifecycle and transformational roadmaps, to deliver cost optimised, efficient and sustainable ways of working across a diverse set of business sectors - covering; FinTech, Energy, FMCG, Pharma, Insurance + Paper &.

London, United Kingdom

Stockholm, Sweden

Providing a hybrid role of ITSM, Change & Project Management, leading multiple work packages to drive software license optimisation.

Twyford, Berks, UK

Time-out to focus on house development

HQ, Swindon, United Kingdom

Leading the clients software license improvement programme, driving SAM efficiencies and maturing the relationship pipeline. - Owned the SAM maturity strategy - Developed the software license Governance model - Managing the software license lifecycle improvement plan - Driving ServiceNow, Flexera and Troux toolset integration to improve workflow.

Nationwide Building Society - Swindon, United Kingdom

SAM and Service Management SME supporting the transformation programme: - Driving the business requirements case to support programme investment - Developed the SAM ‘as-is’ and ‘to-be’ blue-prints to focus programme activity - Implementing workflows and process efficiencies - Leading RFP discussions to shape contractual statement of work - Ensuring.

HQ, Swindon, United Kingdom

Brought in to bolster BAU Service teams through a significant transition and transformation programme. - Managing service provider performance and owning business escalations - Major Incident management of issues relating to critical business functions - Developed robust ITIL based service frameworks + risk and compliance performance dashboards - Working.

Woking, United Kingdom

A key member of the European regional IT service delivery and operations team: - Responsible for developing service frameworks that support the centralised managed services to a regionalised model. - Leading the European regions end-user, infrastructure and network services - Managing the regions service suppliers £20m annual Opex - Regional service.

QBE (London)

- Drafted in to stabilise the IBM managed services post transformation, predominantly to ensure the major incident and problem management process functioned end-to-end. - Leading the end-to-end major incident management process that ensured IBM focused on providing client with required 24x7 operational services. - Working in a complex multi-vendor.

Reckitt Benckiser, Slough

• Managed 24x7 Global applications for the Wintel/AIX/LINUX stack, comprising Global operational services (SQL DB’s, Exchange, Siebel...)
• Managed customer Satisfaction issues escalated through the business
• Managed a number of 3rd Party suppliers to deliver contracted services
• Monthly service MI reporting and exec layer presentation covering SLA & KPI’s
• Managed all Wintel & AIX based application 24x7 availability, covering; Siebel, Cognos, SQL, Exchange, EDI, Oracle, Citrix, Remedy, SharePoint and many more smaller systems.
• Ensured end-to-end service documentation available for audit, covering BAU processes

Pfizer, Walton Oaks

• Managed; Servers, Workstations, Network and Central infrastructure services for 19 European markets - managing 500+ servers and 13,000+ end users
• Managed business compliance, SLA, KPI and associated reporting.
• Identified and managed multiple SIP’s to ensure service delivery, often exceeding customer expectations related to P&L identified exposures.
• Self-architected innovative solutions to provide efficient service delivery, adding $1m pa to and reducing $200k from P&L.
• Managed & standardised image delivery (workstation & server)
• Identified service gaps and highlight areas for new business development

Diageo

• Managed the E-2-E technical process for a Global Server Data Migration project, which included concept, design and inception to a new project defined environment
• Complex data reporting to the customer; AD & File server data analysis using SQL and Excel
• Interfaced with Local Markets (customer) for gate-check, ensuring full compliance with project deliverables and overall satisfaction with the current state
• Created work instructions and trained resource for project handover to BAU.
• Managed the transition of 30 sites through 3 continents/25 countries as part of the Global standardisation project, to ensure the local site was capable of transition
• Technical Solution design for a global migration project

Maidenhead, Berkshire

• Managed IT service for UK & Ireland Sales & Marketing sites (250+ Users)
• Managed Hardware Budget (circa £250k), reporting to Financial Director
• Maintained external IT support contracts for Network & printer services
• Integrated SAP System to the UK & Ireland infrastructure as part of Global pilot
• Part of IT steering group to establish growth & direction of future IT projects (EMEA)
• Managed IT projects for new business needs into Sales & Marketing divisions