Leading Transformation in support of corporate strategy, with strong focus on cost optimisation

Owning multiple project workstreams to drive improvements in IT asset lifecycle and cyber security. Focusing on data quality, process and compliance, working on cross functional operating models to deliver efficient and sustainable IT services.

Assisting client Directors & Senior Head of Department deliver on corporate strategic vision & objectives. Focused on end-to-end IT asset lifecycle and transformational roadmaps, to deliver cost optimised, efficient and sustainable ways of working across a diverse set of business sectors - covering; FinTech, Energy, FMCG, Pharma, Insurance + Paper & Forestry. ** IT Strategy, Transformational Change, Programme Management, Project Delivery, Continuous Service Improvement **[ITIL - CSI & Strategy, Prince 2, Lean Six Sigma]

Providing a hybrid role of ITSM, Change & Project Management, leading multiple work packages to drive software license optimisation.

Time-out to focus on house development

Leading the clients software license improvement programme, driving SAM efficiencies and maturing the relationship pipeline. - Owned the SAM maturity strategy - Developed the software license Governance model - Managing the software license lifecycle improvement plan - Driving ServiceNow, Flexera and Troux toolset integration to improve workflow automation. - Developed the SAM RACI and target operating model.

SAM and Service Management SME supporting the transformation programme: - Driving the business requirements case to support programme investment - Developed the SAM ‘as-is’ and ‘to-be’ blue-prints to focus programme activity - Implementing workflows and process efficiencies - Leading RFP discussions to shape contractual statement of work - Ensuring effective service transition between vendors with minimal impact

Brought in to bolster BAU Service teams through a significant transition and transformation programme. - Managing service provider performance and owning business escalations - Major Incident management of issues relating to critical business functions - Developed robust ITIL based service frameworks + risk and compliance performance dashboards - Working closely with Group Security to ensure the customer maintains compliance (FCA/PRA) - Managing service improvements with internal and external teams a SIAM environment - Engaging and developing relations with senior stakeholders and vendors - Developing and enhancing processes, workflows and policies to optimise BAU services

A key member of the European regional IT service delivery and operations team: - Responsible for developing service frameworks that support the centralised managed services to a regionalised model. - Leading the European regions end-user, infrastructure and network services - Managing the regions service suppliers £20m annual Opex - Regional service manager with 20-30 indirect reports - Supporting circa 20,000 users across 15 markets service levels and RAID - Managing projects across the regions, including network, messaging and infrastructure migration, desktop standardisation & security compliance - Developed the regions key vendors (Microsoft, HP & BT) relations and roadmaps - Running cost saving CSI’s with third party suppliers to leverage service levels and improve business satisfaction - Key regional contact for strategies and programmes looking at exploiting new/emerging technology - Led the regions unified comms, tele-presence and collaboration initiatives (proof of concepts for Skype, Yammer, SharePoint & Power BI) - Led SAM initiative to implement SNOW proof of concept, identifying Europe’s license position with key vendors (Microsoft + Adobe)

- Drafted in to stabilise the IBM managed services post transformation, predominantly to ensure the major incident and problem management process functioned end-to-end. - Leading the end-to-end major incident management process that ensured IBM focused on providing client with required 24x7 operational services. - Working in a complex multi-vendor environment, developing strong relations with application managed service providers (Accenture and Ernst & Young) who were dependent on our managed infrastructure

• Managed 24x7 Global applications for the Wintel/AIX/LINUX stack, comprising Global operational services (SQL DB’s, Exchange, Siebel ...)• Managed customer Satisfaction issues escalated through the business• Managed a number of 3rd Party suppliers to deliver contracted services• Monthly service MI reporting and exec layer presentation covering SLA & KPI’s• Managed all Wintel & AIX based application 24x7 availability, covering; Siebel, Cognos, SQL, Exchange, EDI, Oracle, Citrix, Remedy, SharePoint and many more smaller systems.• Ensured end-to-end service documentation available for audit, covering BAU processes• Ensured new business projects are delivered BAU in an operational state• Managed a number of teams under a complex global matrix environment• Identified business opportunities for commercial engagement• Managed CSI projects to align Service Delivery to customer requirements• Managed Incident, Problem, Change and Risk for supported services• Ensured project to service transition meets business compliance needs• Managed governance, audit and compliance• Responsible for accuracy of customer service billing reports and resource management

• Managed; Servers, Workstations, Network and Central infrastructure services for 19 European markets - managing 500+ servers and 13,000+ end users• Managed business compliance, SLA, KPI and associated reporting.• Identified and managed multiple SIP’s to ensure service delivery, often exceeding customer expectations related to P&L identified exposures.• Self-architected innovative solutions to provide efficient service delivery, adding $1m pa to and reducing $200k from P&L.• Managed & standardised image delivery (workstation & server)• Identified service gaps and highlight areas for new business development• Managed support team resource demands both on and off-shore

• Managed the E-2-E technical process for a Global Server Data Migration project, which included concept, design and inception to a new project defined environment• Complex data reporting to the customer; AD & File server data analysis using SQL and Excel• Interfaced with Local Markets (customer) for gate-check, ensuring full compliance with project deliverables and overall satisfaction with the current state• Created work instructions and trained resource for project handover to BAU.• Managed the transition of 30 sites through 3 continents/25 countries as part of the Global standardisation project, to ensure the local site was capable of transition• Technical Solution design for a global migration project

• Managed IT service for UK & Ireland Sales & Marketing sites (250+ Users)• Managed Hardware Budget (circa £250k), reporting to Financial Director• Maintained external IT support contracts for Network & printer services• Integrated SAP System to the UK & Ireland infrastructure as part of Global pilot• Part of IT steering group to establish growth & direction of future IT projects (EMEA)• Managed IT projects for new business needs into Sales & Marketing divisions• IT Assets management for the UK & Ireland• Editor of the quarterly IT Newsletter, circulated within UK & European HQ’s