Greg Mitchell Email & Phone Number

Spokane Valley, Wa, Us

Liberty Lake, Washington, United States

• Lead and mentor the team through training, coaching, and developmental opportunities, fostering internal talent for future roles.• Ensure applications are modernized, optimized and maintained by conducting system and application upgrades, developing and implementing lifecycle strategies and supporting vendor specifications.• Develop and maintain systems by providing high quality, clearly written and easily understandable documentation and diagrams for the intended audience.• Support future growth and expansion by developing systems for architectural extensibility, interoperability, recoverability, scalability, end-user experience and portability of solutions.

• Responsible for designing, developing, documenting and supporting automation solutions using various automation tools that leverage SQL, XML, REST API, PowerShell, and GitHub.• Research and analyze technology solutions and best practices; make recommendations that support the goals and objectives of the organization.• Assist with internal consulting that supports technology needs of other departments and provides continued growth and scalable solutions for success.• Utilize source control and change management protocol for coding, scripts, and configurations.• Complete all phases of software application process throughout the product life cycle to include the research, model, design, code, debug, test, defect resolution, documentation and maintenance processes.

• Responsible for the administration and day to day operation of STCU servers and the services they provide to employees, members, and other systems.• Schedule, coordinate, and work with other technical staff to perform system upgrades, server lifecycles, migrations and, server management products, and applications running on servers. • Determine growth rate of managed systems and work with Engineering to ensure future capacity.• Plan business application patching and upgrades as the application technical lead or in conjunction with a project manager.• Maintain effective project communications with team leader, team members, champions, sponsors, and other credit union staff.

• Provide technical expertise for the ongoing development and implementation of the district’s technology infrastructure, including hardware and software needs.• Coordinate and promote technology/network services and Management Information Services (MIS) for the student information system in Central Valley School District.• Create job postings and complete the hiring process for technology staff as well as perform yearly reviews.• Communicate with community, staff, principals, and other districts about technology services, student information systems, safety and security functions, and other enterprise systems.• Establish, maintain, and promote a customer-service approach to providing support for the use of technology in the district.• Coordinate with Learning and Teaching to provide leadership and support in integrating technology into the classroom across all curriculum areas.• Provide management in district-wide technology planning and development, to include instructional planning and system infrastructures.• Manage projects varying in complexity throughout the IT and MIS Department - from inception through to closure - following a standard project management life cycle.• Foster partnerships with internal departments and third party vendors and maintain a high level of communication to properly execute projects within the district.• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Work closely with the project team and customer to ensure alignment and adherence to project scope, development/delivery schedule, resource requirements, and integration efforts• Supervise the technology department and Management Information Systems (MIS) employees including the general day to day operations of the department and the support staff.• Coordinate technology training and other in-service opportunities for staff and end users when appropriate to ensure success for the end users.

Spokane Valley, Wa

• Redesign and implement LAN/WAN infrastructures around the district.• Implement new hardware such as servers, security cameras, intrusion detection, Wireless networks, switching infrastructure, and computer applications.• Troubleshoot and take corrective action of any network failures whether hardware or software in nature.• Able to work non-traditional hours to support installations and emergency outages either on-site or via remote access. • Manage network, software and hardware implementation projects; provide daily ongoing team leadership, quality control testing, and technical assistance to technical support staff.• Demonstrated the utilization of effective communication techniques to teachers, admin staff, and fellow technology employees.• Planned and managed a team of techs to complete projects such as wireless upgrades and security systems upgrade.• Worked alongside the Technology director to plan future upgrades, projects and software development.• Sat in on and provided input in meetings regarding the future of technology within the District and project plan for implementation.• Researched and recommended innovative technologies, and where possible, automated approaches for system administration tasks.• Perform daily system monitoring, maintenance, and verifying the integrity of hardware.

• First level support for technical issues, troubleshooting network related issues, workstation support and case creation.• Build customer relations for incoming clients and maintaining current client relations.• Working with internal staff to resolve issues in a timely manner.• Server maintenance, backup and deployment. Working with web servers, Application servers, and domain controllers.• Manage new software and hardware implementation projects and perform onsite assistance for successful completion.• Manage end-user workstations and windows services including Active Directory, Exchange, DNS, DHCP, and Domain Controllers.

• Software and hardware installation, configuration, set-up, research, and support.• Proprietary internet application maintenance and support.• Server maintenance, backup, clean up and reliability. Working with several different server applications and programs maintaining web services and web site construction.• Firewall and Router configuration for successful networking purposes.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Management Information Systems, General