Matt Mccoy Email & Phone Number

Spokane, Wa, Us

Liberty Lake, Washington, United States

Spokane, Washington, United States

Adjunct lecturer in Gonzaga's business program, teaching Managing Complex Projects in the MBA program, and Operations Management and Quality Management in the undergraduate business school.

Portfolio manager who consults Operations, Customer and Agent Experience, and Insights leaders on identifying, designing, prioritizing, and executing operational solutions to deliver new processes, programs, and services to Liberty Mutual.

Liberty Lake, Washington, United States

Manage an Operations and Strategy Implementation team accountable for consulting, designing and executing on projects that improve the experiences and tools delivered to Safeco and Liberty Mutual's Independent Agents.

Manage team of six project managers who currently lead diverse portfolio of over 30 projects supporting Liberty Mutual Agent Distribution & Service Operations. Promoted to Director in July 2019. - Problem solving and operational excellence- Implementation of new processes and services- Portfolio management, project governance, and initiative prioritizationKEY COMPETENCIES: LEADERSHIP, TRAINING & DEVELOPMENT, ANALYSIS, PROCESS IMPROVEMENT, COACHING, PORTFOLIO MANAGEMENTBuilt project portfolio, prioritized 72 diverse shared services requests and completed 32 projects in 2019● Assessed project and personnel requirements by consulting with managers and new team members● Built governance by creating standard project intake and portfolio management processes● Coached teams and held monthly one-on-one meetings with ten stakeholdersKEY COMPETENCIES: TRAINING & DEVELOPMENT, EMPLOYEE ENGAGEMENT & RECOGNITION, COACHING, LEADERSHIPAchieved 100% employee engagement score and 95% manager rating in 2019 opinion survey, above company averages of 85% and 86%, respectively● Evaluated team member productivity and career goals and developed personal growth plans ● Revamped team huddles and organized team summit to discuss objectives and maximize productivity● Adopted formal recognition programs and restructured individual goal-setting strategies

Liberty Lake, Wa

Supervised team of project leaders and business analysts supporting company agent distribution and service operations. Partnered with another OSI manager to develop 2019 Objectives for frontline project managers, directors, and senior managers. Directed project portfolio governance. Team project highlights include deployment of Work from Home in the Small Business Service Center, standardizing 70 processes between onshore and offshore underwriting support vendors, development of SBSC and vendor quality programs, and implementation of a stakeholder feedback survey. KEY COMPETENCIES: PORTFOLIO MANAGEMENT, SALES & MARKETING, SWOT ANALYSIS, TEAM MANAGEMENTDesigned and executed comprehensive project roadmap for Small Business Sales Center, increasing revenue to $10.5M in 2016 and $14M in 2017, exceeding expected targets of $6M and $12M respectively● Arranged workshop in partnership with sales leaders and partners to conduct SWOT analysis● Oversaw execution of individual projects and conducted monthly sales portfolio review calls

Liberty Lake, Wa

Directed strategic projects and initiatives for the Personal Insurance Claims Service Centers (PICSC) and collaborative efforts to align work across PICSC, claims partners, analytics, and Liberty Management System teams.KEY COMPETENCIES: LEAN TRANSFORMATION, ANALYSIS, PROCESS IMPROVEMENT, TRAINING & DEVELOPMENT, MONITORINGImproved call center efficiency by 3% within 4 months by implementing process improvement workstream● Mobilized working team to identify and assess 39 problems and plan effective solutions● Orchestrated execution of plan including communication with and training of 1,000 call center representatives● Conducted analysis to measure impact and to regulate data for seasonality

Liberty Lake, Wa

Led continuous improvement initiatives for Safeco Claims. Managed national and regional project portfolio, consulting with and coaching others in project management and problem-solving methodologies. Conducted detailed cost-benefit and root cause analyses, applying findings to process improvement and solution development. Established and maintained project management tools library. Administered project portfolio on SharePoint site. KEY COMPETENCIES: ANALYSIS, SHAREPOINT, REPORTING, RECRUITING, TRAINING & DEVELOPMENT, CONTINUOUS IMPROVEMENTAccelerated employee-generated continuous improvement initiatives from 62 per year in 2012 to 900 in 2014 by revitalizing myIdeas program for over 1,800 personnel● Examined existing program and proposed improvements to SharePoint site and manager training program● Redesigned SharePoint site and assembled and piloted 4-hour problem-solving training● Recruited 10 managers as “myIdeas Champions” and trained over 160 managers, held monthly updatesKEY COMPETENCIES: CONSTRUCTIVE FEEDBACK, STANDARDIZATION, PROCESS IMPROVEMENT, STRATEGIC THINKING, PERSUASIONReduced in-flight action plans from 120 to 40 per month through introduction of new action planning process● Scrutinized current action plans and discussed development and execution of plans with respective managers● Transformed action plans through replacement of tracking progress location and prioritization strategy● Obtained approval from management for new process and supported implementation of new procedures

Spokane, Washington Area

Designed workforce management programs for clients and enhanced performance of Volt recruitment programs in 100 offices with Six Sigma methodology and tools. Directed process improvement projects for company and clients. Conducted market research and analysis to guide strategic decision-making processes with internal and external stakeholders. Organized strategy sessions with senior leadership to develop and deploy operational processes for recruiting teams.KEY COMPETENCIES: PROJECT MANAGEMENT, REFRAMING, BUSINESS PROCESS IMPROVEMENT, ANALYSIS, PROCESS IMPROVEMENTConsolidated $7M client relationship with company by reducing client monthly contractor turnover from nearly 60% to less than 40% per month in 3 months● Conducted deep-dive analysis of workforce and presented recommendations for process improvement● Executed on new hiring profile and required schedule changes towards flexible program ● Coordinated monthly meetings with client’s leadership team to monitor progressKEY COMPETENCIES: DIVERGENT THINKING, PARTNERSHIPS, RELATIONSHIP DEVELOPMENT, SIX SIGMAExpedited client payment time by two days by cultivating relationship through mutual learning process ● Attended client Six Sigma training as first team member ever from non-manufacturing service provider● Explored Caterpillar Production System and partnered with client team on two initiatives ● Spearheaded two initiatives and presented application of Six Sigma tools in alternative services company

Manage Volt Workforce Solutions' online marketing efforts, including web site development, search engine optimization, email campaigns, and social media. Website samples:Project Manager & Administrator: http://www.volt.comProject Manager & Administrator: http://jobs.volt.comProject Manager: http://timeline.volt.comMarketing Project Manager: http://www.voltmilitary.com

Lead and participate in deployment of marketing campaigns, market research, advertising copy, articles, and internal and external communications. Use specialized knowledge of marketing and communications concepts, policies, practices, and procedures, to work efficiently in a face-paced, deadline-driven environment.

Created and executed strategy for business development at a risk management company that provides asset inspection services for the equipment leasing and finance industry. Led creative direction of marketing and advertising materials, managed existing client relationships and led inside and outside sales efforts.

Held profit and loss responsibility for a $3.6M service line. Managed customer service and risk management teams totaling 15 employees, oversaw client relationships with more than 500 finance companies, and maintained vendor relationships with 1,000 field inspectors throughout the United States and Canada.

Led and supervised the customer service and logistics team responsible for on-time inspection performance and front-line customer service functions. Monitored day-to-day performance of inspections nationwide.

Prepared final legal documentation of risk management inspection results, completed due diligence including review of inspection reports, and interviewed inspectors and lessees to manage client risk and exposure.

Marketing and sales for New York Times Education Program at the University of Idaho, Washington State University, and Portland-area universities.

Western Cuna Management School, Credit Union Management

Mba, Operations And Technology Management

Activities and Societies: Beta Gamma Sigma Business Honor Society Member

Ba, Foreign Languages, Business

Activities and Societies: Phi Beta Kappa Honor Society Member. Editor in Chief of the University of Idaho Argonaut.