Gregory Newell Email and Phone Number

• Redesigned object model of internal JavaScript website and moved the database from non-relational (Cassandra) to relational (Postgres).• Implemented 8 different TypeScript libraries to be used in dozens of internal services. These included libraries for setting up a HTTP server (Express), sending stats (Datadog) and caching (Redis).

• Managed 10+ services with 200+ internal users to enable internal project managers and ML scientist to make updates to NLU. Services included UIs, back-end services, AWS infrastructure and CLI tools.• Worked closely with customers, product team and tech leads to determine the best user experience.• Grew one team of 4 engineers to 12 engineers across two teams and introduced software best practices like daily standups, 2-week sprints and sprint retrospectives.• Delivered on a program that reduced the number of manual steps from 15 to 4 and the number of required tools from 8 to 1.• Secured promotions for multiple Software Development Engineers• Managed out underperforming engineers when necessary.

• Led a team of 6 engineers to create an Alexa “Speechlet” to handle failing Alexa traffic.• Used KPIs and inspection of customer dialogs to continually improve the customer experience.• Implemented operational best practices like monitoring, alarming and automatic rollbacks to ensure a system up time of better than 99.99% while accepting over 5 million requests per day.

• Developed UIs and back-end services to enable internal users to create ground truth for the Alexa machine learning models.• Created simple UIs to allow the internal users to efficiently add ground truth to various input types.• Designed and implemented various algorithms to allow internal managers to select the highest value tasks out of millions of Alexa dialogs received in a day.

• Work consists of consulting with some of the top five broker-dealers and developing specialized back-end applications with focus on both business and technology expertise.• Helped design and develop a global inventory management system written in Java. Data comes from multiple upstreams, is stored in an Oracle Coherence cache and provisioned in real-time.• Worked with traders to improve functionality of risk management system used every day. The application is written in C# and Windows Forms and determines the value of traders books in real-time.• Improved functionality and code quality of C++ application that calculates client margin requirements. Refactored large sections of business logic to be more object-oriented. • As part of secondary responsibilities ran the internal IT team and improved the network infrastructure.

• Helped maintain and improve large ASP.Net application.• Developed security for new application using Silverlight and Entity Framework.• Created unit tests for both new and existing systems.

• Designed Microsoft Access applications to assist with business decisions.• Helped IT Security organize firewall exception requests and external access requests.• Worked with users to organize data for an upgrade to a new Remedy system.

• Coded new features to make ASP.Net program easier to use.• Managed projects and created business flows for various departments.