Greg Newman Email and Phone Number

- Social Media and Community Manager for Playtika Santa Monica (formerly Buffalo Studios), encompassing Facebook, Twitter, and company website.- Composed marketing/PR copy for Facebook pages, Twitter feeds, and company forums; also contributed text used in-game (promotional messaging, text for permanent additions, FAQ/Help section).- Coordinator of social media presence: Helped oversee Facebook page that grew from less than 250,000 likes (December 2011) to 5 million likes (as of February 2015). I was also the primary manager of BINGO Rush 2 which has a weekly reach of over 1 million in its first year.- Social media engagement with users: Through Facebook and Twitter, collected and analyzed user feedback to guide future features; answered questions on numerous topics originating from users; provided interactive and unique means to engage players. - Community barometer: Assisted with the production and guidance of features based on community feedback, previous reactions, and predicted outcomes.- Data reporting: Analytical work on social media posts to prioritize well-received content. Collected day-to-day statistics on customer complaints to highlight key points to be addressed for future releases.- Direct management of user base on forums: Moderated threads and answered user questions as the face of Buffalo Studios and BINGO Blitz on the company’s forums.- Supervised Community Support team of in-house Support Representatives and remote volunteer moderators.- Answered support-related user questions via email.

Account management (Domestic and International), ecommerce, e-mail support, chat moderation, Live Chat customer support, data entry. Developed and performed as two original Toontown characters for in-game social events.

Messenger Service. Delivered everything from airport luggage to teleplays.

Script coverage, casting, market research, clerical work (Fax, collating, answering phones, coordinating meetings with industry executives).

Developed relationships with city administration and was trusted with the handling of sensitive communications between City Hall, Columbus Electric Water & Power, and the offices of former Ohio Governor Ted Strickland.