Gregorio Chiesa Email & Phone Number

London, Gb

London Area, United Kingdom

・Optimised the onboarding process, reducing it from 3 months to 1 month, by coordinating orientation, training, and paperwork. I served as the primary contact to address questions and support new hires, ensuring completion ahead of standard time expectations and enhancing their efficiency and productivity.・Utilised cross-selling techniques to promote complementary products and accessories, contributing to increased revenue generation and customer satisfaction (~95%).

Inghilterra, Regno Unito

・Provided exceptional customer service, collaborating with product teams to refine service based on customer feedback, and efficiently managing high-volume interactions across channels to meet quality targets, consistently maintaining a 95% customer satisfaction rating and ensuring satisfaction and loyalty.・Employ strong communication skills to effectively convey information and instructions to customers and collaborate with different teams for comprehensive solutions.

・Developed and implemented effective marketing and upselling strategies to promote and sell experience packages, leveraging market analysis and customer preferences. This resulted in substantial revenue growth and profitability enhancements for the business while consistently achieving weekly targets.・Facilitate enjoyable excursion experiences for a diverse clientele, ensuring satisfaction through excellent client assistance, promptly fulfilling requests, and maintaining high standards of service delivery, all while adhering to company travel policies and client-specific requirements.・Demonstrated strong leadership skills by effectively coordinating and motivating a multicultural team, fostering a collaborative work environment, and achieving exceptional performance results in customer satisfaction and operational efficiency.・Supervise excursions, including guide translation, ensuring smooth operations and on-the-spot customer assistance.

Livorno, Italia

Proficient in client welcoming, assistance, and data collection for analyzing the impact of the cruise sector on the city and region.

Leghorn, Tuscany, Italy

Supervising excursions of international groups up to 50 people respecting strict scheduled itinerary, providing continuous client service and assistance.

Terrasa, Barcelona, Catalonia, Spain

Programming and updating Goldmine logistics system, customer assistance.

Economy And Law Of Logistics Systems

Bachelor Of Management And Law Of Logistics Systems, Economics, 86

Linguistic Degree, Linguistic

Languages: -English -Spanish -French

Lingua Inglese

- study holiday at Kean Collage University ( New York) for two weeks (2012).