Gregorio Chiesa Email & Phone Number

London, GB

London Area, United Kingdom

・Optimised the onboarding process, reducing it from 3 months to 1 month, by coordinating orientation, training, and paperwork. I served as the primary contact to address questions and support new hires, ensuring completion ahead of standard time expectations and enhancing their efficiency and productivity.・Utilised cross-selling techniques to promote.

Inghilterra, Regno Unito

・Provided exceptional customer service, collaborating with product teams to refine service based on customer feedback, and efficiently managing high-volume interactions across channels to meet quality targets, consistently maintaining a 95% customer satisfaction rating and ensuring satisfaction and loyalty.・Employ strong communication skills to effectively.

・Developed and implemented effective marketing and upselling strategies to promote and sell experience packages, leveraging market analysis and customer preferences. This resulted in substantial revenue growth and profitability enhancements for the business while consistently achieving weekly targets.・Facilitate enjoyable excursion experiences for a.

Livorno, Italia

Proficient in client welcoming, assistance, and data collection for analyzing the impact of the cruise sector on the city and region.

Leghorn, Tuscany, Italy

Supervising excursions of international groups up to 50 people respecting strict scheduled itinerary, providing continuous client service and assistance.

Terrasa, Barcelona, Catalonia, Spain

Programming and updating Goldmine logistics system, customer assistance.

Economy And Law Of Logistics Systems

Bachelor Of Management And Law Of Logistics Systems, Economics, 86

Linguistic Degree, Linguistic

Languages: -English -Spanish -French

Lingua Inglese

- study holiday at Kean Collage University ( New York) for two weeks (2012).