Gregory A. Gielda is a North American BMC Helix Practice Lead at Cybermak Information Systems Inc.. He possess expertise in itil, change management, service delivery, incident management, business analysis and 19 more skills. Colleagues describe him as "If you have the chance to hire or work with Greg I recommend you take it quickly before someone else does! Just so you know, his nickname was Greg Guru. I worked with Greg for almost seven years at Flycast Partners. As the company grew from less than 10 employees to over 70, Greg wore many hats and did what needed to be done when it was needed. His decades of experience in ITSM and willingness to share that knowledge with customers and fellow Flycaster's was instrumental in driving that growth. As an Account Executive at Flycast, I most often interacted with Greg when he was our Sr. Solutions Engineer during the sales process. All AE's in this business know that a large and complex sales are dependent on the impression made by an SE during the pre-sales process. Greg not only knew the solutions from a deeply technical perspective, he was a master at presenting them in a way that convinced the customer that both the technology and the expertise of Flycast would actually solve their business challenges with ITSM/ITAM. It is rare that one finds the combination of technical and process expertise paired with business savvy and excellent presentation skills. For me, that was a recipe for success that helped me meet and exceed my numbers year after year. " and "I was lucky enough to cross paths with Greg when I was looking to change careers from Service Desk Management to consulting. Without Gregs mentor ship and oversight I would have failed miserably. Greg has a great depth of knowledge on all things IT Service Management related and will give you the most detailed answer you ever wanted, all the time tying it to real-world interesting examples. There really is no one better than Greg at demos, ITIL / ITSM concepts, pro services mentor ship and general witty conversation. Greg knows enterprise Change Management in a way that I can only hope to understand one day. More importantly, Greg always had my back when I worked for him as a consultant. He always rallied on the side of the customer and the consultants and I will sorely miss his interaction with our pro services team. I highly recommend Greg for any worthy company looking for a world class ITSM professional. "