• Served as the content expert for the Student Academic and Promotions Policies for the College of Medicine• Trained, educated, and provided consultation to advisors regarding college policies and procedures related to student academic progress and promotions• Coordinated the Chicago Student Promotions Committee, which handles student promotions, disciplinary actions, dismissals, and exceptions to academic policy• Supervised two Academic Learning Specialists and co-supervised three Academic Advisors• Advised medical students on degree requirements, career planning, board exams, and navigating resources• Monitored student progress and proactively engaged with students who were struggling• Developed and maintained a tracking system to help monitor off-cycle students• Managed the USMLE Step 1 Delay process• Worked with the Peer Education Program to provide workshops and seminars on board exams• Served as the Student Affairs liaison to various college committees, including the Curriculum Committee, Course Directors Committee, and Clerkship Directors Committee. • Participated in Multiple Mini Interviews (MMI) for prospective College of Medicine students• Planned and worked at various events, including Commencement, Special Hooding Ceremony, White Coat Ceremony, and Orientation• Collaborated with various departments, including the Registrar’s Office, Financial Aid, Disability Resource Center, and the Academic Center for Excellence

• Supervised a staff of two Assistant Directors, two Academic Advisors, and an Operations & Data Coordinator, who serve about 1200 undergraduate students• Ensured Undergraduate Programs functioned smoothly by maintaining appropriate staffing coverage, updating processes when necessary, incorporating technology, and eliminating redundancies to maintain an average 94% student satisfaction rate• Led the team through the entire undergraduate student lifecycle, from recruitment, orientation, advising, retention, through graduation—including probation and dismissals• Advocated for Kogod’s interests to high-level administrators, including Vice Provosts, the Registrar, Associate Deans, and Deans• Reviewed academic policy, proposed changes when necessary, and implemented changes• Recruited both internal students and external students through various events, workshops, and preview days• Facilitated successful implementation of curricular changes—from launching new degree programs to adjusting current programs to fit within the AU Core, American University’s new general education program• Managed course enrollment and scheduling to ensure offerings met the needs of both students and faculty• Coordinated the transfer articulation process for study abroad and external transfer credit• Generated reports on student enrollment, retention, and graduate rates and used the data to adjust programming to meet the needs of students• Developed and delivered the IAP Success Summit, an onboarding workshop for this population of international students entering through a partnership program provided by Shorelight Education• Conducted an annual transcript review of all undergraduate business students to ensure satisfactory academic progress, compliance with regulations, and eligibility for degrees to be awarded• Committed to university-wide diversity initiatives by attending professional development trainings on gender, race, microaggressions, and inclusive excellence

• Served as the lead academic advisor for Undergraduate Programs• Represented the interests of Undergraduate Programs and our students at the monthly Advising Leads Meeting• Conducted new student orientation sessions for both parents and students• Advised students in the Bachelor-Master program, which allows credits to be shared between their undergraduate and graduate degrees• Partnered with the Center for Diversity and Inclusion to work with business students in the STEP program, which works to help underrepresented students have a seamless transition into college• Oversaw retention initiatives within Kogod, including identifying and meeting with at-risk students, collaborating with other Retention Leads across campus, and running regular retention reports• Coached students from special populations, such as academic probation, international dual degree programs, and learning services programs• Streamlined advising processes by creating an orientation make-up quiz, which increased advisorproductivity while still providing students with the valuable information they need• Certified eligibility for over 70 student athletes under both AU and NCAA regulations• Developed and delivered the Options and Values presentation in conjunction with the Kogod Center for Career Development

• Advised a caseload of roughly 350 students• Worked with students via phone, Skype, email, or in person to discuss academic and personal issues• Diffused tense situations involving both parents and students in a calm and productive manner• Navigated transfer students through the entire transfer process, from acceptance to registration• Ensured students are maintaining academic progress by monitoring and updating Degree Audit Reports• Conducted orientation presentations (for both students and parents) and advanced registration training presentations• Adhered to both university wide academic regulations as well as federal FERPA laws• Streamlined advising processes by creating an orientation make-up quiz, which increased advisorproductivity while still providing students with the valuable information they need• Collaborated with various Kogod departments, such as the KCCD, K-LAB, Marketing, and Admissions to achieve both advising related goals as well as supporting the overall Kogod mission and vision• Implemented the online graduation clearance form, which removed barriers for students for students to register for their final semester• Communicated regularly with cross-campus partners, such as the Registrar’s Office, Honors Program, Transfer Articulation Team, Admissions, ASAC, Athletics, ISSS, and other advising units for clarification on various policies and to ensure students have access to necessary resources

• Conducted meetings with students to discuss academic, financial, and personal issues• Worked with underrepresented students to ensure their specific needs were met• Referred students to a variety of campus resources• Mentored students throughout their first year of college• Maintained electronic and hard-copy files of each student

• Recruited prospective students and assisted with admissions decisions• Led guided tours of the school for prospective students and their families• Conducted candidate interviews in person, over the phone, and via the internet• Collaborated with campus departments to accomplish goals and meet student needs • Responsible for maintaining student files throughout the admission process• Facilitated new student orientations, open house, and various campus events