Manages the Operations team including hiring, training, daily initiatives, and coordinating project execution.Coordinates with the Technology team to develop new product features, software capabilities, scope development, development resources, and deliverable validation. Researches compliance and technical solutions for new product capabilities including whitepapers and knowledge base entries.

Presented new business opportunities and reviews for existing programs to Senior Executive Team and Board.Developed new business lines, including merchant services and electronic demand deposit accounts.Researched the legal framework and developed a compliant business model for an electronic-only demand deposit account product to augment and replace the bank’s prepaid card business.

Officer responsible for the Bank's Prepaid Program and as relationship manager with external partners. Identify and approve prospective prepaid card partners and products and present to the Bank's Prepaid Committee. Manage on-going program compliance with both regulatory and contractual requirements. Implement regulator and auditor recommendations. Serve as manager on inter-department teams with IT, Operations, Finance, BSA, and Compliance to implement and maintain prepaid products.