Gregory Breed Email & Phone Number

London, Gb

Nw9 0Eq, London, England, United Kingdom

Nw9 0Eq

- Responsible for coordinating all company demos of all medical systems including primarily mobile x-ray and Ultrasound machines. This includes liaising with customer sites, usually Superintendents and IT managers, internal Account Managers and Logistics firms. - Ensuring that all regulations and staffing are covered for each event.- Managing day-to-day logistics for service engineers jobs.- Assisting the service team with day-to-day requirements.

Nw9 8Au

- Managing a high volume of incoming telephone calls from clients.- Dealing with requests for the repair or maintenance of equipment.- Establishing clients requirement and recording details on computer system.- Preparing job sheets and allocating work to be completed to team of Engineers.- Tracking jobs being completed from instigation through to completion.- Ensuring client is happy with the service that has been provided.- Maintaining and updating client information on database.- Managing any queries received from field based Engineering teams.

Harrow, United Kingdom

- Responsible for effective and creative daily and weekly scheduling of Service Delivery resources, liaising with the other global teams to maximize cooperation and coverage of calls, with the end goal being effective coverage and minimization of hold times.- Responsible for scheduling of Tidal Wave and Live Exchange resources and timely communication to both groups.- Responsible for retrieval, calculation and collation of all statistics (Reservations, Operations). These include: Abandon Call Rate, TTA, TTC, SAS (Signal Answer Speed) for both reserved and reservationless, etc.- Responsible for retrieval and collation of statistics for special customer reports.- Responsible for daily and monthly report data.- Responsible for posting and updating of all metric related data within Service Delivery.- Management of Live Exchange Chat in order to assist agents with troubleshooting and queries.- Work in tandem with Service Delivery Manager and Team Leaders to ensure all conferences are handled efficiently.- Maintain communication with all other ACT companies and locations.- Assist in all ways to increase Company profitability.- First wave assistance and or running calls for Service Delivery Department.- Management of Reservationless signals.

Harrow, United Kingdom

- Creation and maintenance of customer level records in ACT reservations/provisioning and billing systems.- Processing customer queries regarding invoices, general billing with primary responsibility for research and resolution of Global Customer Admin, Invoice & Reporting (GCAIR) related customer service cases.- Processing new customers into the system. Creation and maintenance of customer rate tables, including implementation of rate changes.- Participate in bulk account creation or account migrations by working with Sales teams to complete clean lists for development; Processing html conversions as necessary.- Conducting investigation into all GCAIR cases using Salesforce.com; following up with customers to advise of case resolution and or status; calculating credits and up-charges as warranted.- Ensure customer specific forms and information are available to Service Delivery.- Assisting the Service Delivery team during peak times and during Investor Relations periods.

Harrow, United Kingdom

- Managing internal case-work for investigation; root-cause analysis; corrective action and customer follow-up.- Acknowledge/manage service issues/complaints using Salesforce.com and contact customers within procedural specified times. Highlight any major problems to the Customer Services Manager and the relevant account manager.- Actively promote value added services by maintaining regular contact with major account hosts and schedulers.- Providing dedicated support for Global accounts. - Implement, track and manage a preventive/corrective action plan as a result of recurring faults (either by customer or by nature of error). Compose letters of apology or provide customer with case reports.- Assisting the Service Delivery team during peak times and during Investor Relations periods.

Ba, European Business Studies

Education record