Gregory Cole Email & Phone Number

London Heathrow Airport, England, United Kingdom

Leadership in the sky. Responsible for the Customer Experience on Qantas’ flagship route to London on the Airbus A380 and Boeing 787. Leading teams of up-to 23 cabin crew in-flight and in destination. Responsible to the Captain under the chain of command and development of future talent. Providing and maintaining premium service delivery and responsible for customer experience and advocacy. Operating under structured KPI framework to deliver the needs of the business.

London Area, United Kingdom

Safety and emergency procedures training instructor at Qantas Airways - CASA 20:11 instrumented. Certifying cabin crew to operate Boeing 787-900 and A380-800 during initial training and biannual recertification. Extensive training delivery to initial, recurrent and on onboard manager. Experience in training delivery of Emergency Procedures, Human Factors including CRM, Security, First Aid and Aviation Medicine.

London Heathrow Airport, England, United Kingdom

Key responsibilities include the customer experience, people leadership, business and safety management.

London Heathrow Airport, England, United Kingdom

Progressing from Economy and Premium Economy to through to premium cabins. Responsible for the delivery of fine dining restaurant standard service with an attention to detail in the exclusive First and Business class cabins. Extensive training includes customer service excellence and advanced wine training.

London Heathrow Airport, England, United Kingdom

Delivery of premium, full service experience in the Economy and Premium Economy cabins. Ensuring an efficient and memorable experience for every customer.

Cabin Crew operating a short, medium and long-haul services. Certified to operate Boeing 737, 757 and 767. Training and recurrent training included Customer Service, Safety and Emergency Procedures, Aviation Medicine and First Aid.

Responsible for customer service, passenger check-in, assisting customers with specific needs alongside airport representation for Britannia Airways and Thomson Holidays providing ticketing on departure as well as anticipating the needs of holiday makers.

Key responsibilities include sales and up-sales, currency exchange and customer service. Based in several stores from city centre, to 'gold' store in city suburb (high yield store) to university town. Awarded regional award for Top Travel Agent in 2004.

Bachelor Of Laws (Ll.B.)

Cet Level 4 (Certificiate In Education And Training)

(formerly known as PTLLS)