Gregory Cole
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Gregory Cole Email & Phone Number

Customer Service Manager and Training Instructor at Qantas
Location: Hounslow, England, United Kingdom 8 work roles 2 schools
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Current company
Role
Customer Service Manager and Training Instructor
Location
Hounslow, England, United Kingdom
Company size

Who is Gregory Cole? Overview

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Quick answer

Gregory Cole is listed as Customer Service Manager and Training Instructor at Qantas, a company with 13698 employees, based in Hounslow, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Gregory Cole.

Gregory Cole previously worked as Customer Service Manager at Qantas and Training Instructor (Aviation Safety and Aviation Medicine) at Qantas. Gregory Cole holds Bachelor Of Laws (Ll.B.) from Aberystwyth University.

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Email format at Qantas

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Qantas

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Profile bio

About Gregory Cole

Passionate about customer service, customer advocacy, people development, personal development, training delivery and facilitation.

Current workplace

Gregory Cole's current company

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Qantas
Qantas
Customer Service Manager and Training Instructor
australia
Website
Employees
13698
AeroLeads page
8 roles

Gregory Cole work experience

A career timeline built from the work history available for this profile.

Customer Service Manager

Current

London Heathrow Airport, England, United Kingdom

Leadership in the sky. Responsible for the Customer Experience on Qantas’ flagship route to London on the Airbus A380 and Boeing 787. Leading teams of up-to 23 cabin crew in-flight and in destination. Responsible to the Captain under the chain of command and development of future talent. Providing and maintaining premium service delivery and responsible.

Mar 2018 - Present

Training Instructor (Aviation Safety And Aviation Medicine)

Current

London Area, United Kingdom

Safety and emergency procedures training instructor at Qantas Airways - CASA 20:11 instrumented. Certifying cabin crew to operate Boeing 787-900 and A380-800 during initial training and biannual recertification. Extensive training delivery to initial, recurrent and on onboard manager. Experience in training delivery of Emergency Procedures, Human Factors.

Aug 2010 - Present

Customer Service Supervisor

London Heathrow Airport, England, United Kingdom

Key responsibilities include the customer experience, people leadership, business and safety management.

Sep 2014 - Mar 2018

Business And First Class Flight Attendant

London Heathrow Airport, England, United Kingdom

Progressing from Economy and Premium Economy to through to premium cabins. Responsible for the delivery of fine dining restaurant standard service with an attention to detail in the exclusive First and Business class cabins. Extensive training includes customer service excellence and advanced wine training.

Feb 2009 - Sep 2014

Flight Attendant

London Heathrow Airport, England, United Kingdom

Delivery of premium, full service experience in the Economy and Premium Economy cabins. Ensuring an efficient and memorable experience for every customer.

Nov 2007 - Feb 2009

Cabin Crew

Cabin Crew operating a short, medium and long-haul services. Certified to operate Boeing 737, 757 and 767. Training and recurrent training included Customer Service, Safety and Emergency Procedures, Aviation Medicine and First Aid.

Jun 2005 - Oct 2007

Customer Services Agent

Servisair/Airport Agencies

Responsible for customer service, passenger check-in, assisting customers with specific needs alongside airport representation for Britannia Airways and Thomson Holidays providing ticketing on departure as well as anticipating the needs of holiday makers.

Jul 2003 - Sep 2006

Travel Advisor

Key responsibilities include sales and up-sales, currency exchange and customer service. Based in several stores from city centre, to 'gold' store in city suburb (high yield store) to university town. Awarded regional award for Top Travel Agent in 2004.

Sep 2003 - May 2005
Team & coworkers

Colleagues at Qantas

Other employees you can reach at qantas.com.au. View company contacts for 13698 employees →

2 education records

Gregory Cole education

Cet Level 4 (Certificiate In Education And Training)

Dh Training

(formerly known as PTLLS)

FAQ

Frequently asked questions about Gregory Cole

Quick answers generated from the profile data available on this page.

What company does Gregory Cole work for?

Gregory Cole works for Qantas.

What is Gregory Cole's role at Qantas?

Gregory Cole is listed as Customer Service Manager and Training Instructor at Qantas.

Where is Gregory Cole based?

Gregory Cole is based in Hounslow, England, United Kingdom while working with Qantas.

What companies has Gregory Cole worked for?

Gregory Cole has worked for Qantas, Britannia Airways, Servisair/Airport Agencies, and Going Places.

Who are Gregory Cole's colleagues at Qantas?

Gregory Cole's colleagues at Qantas include David Hales, Peter Spiess, Jim Stibbsi, Bianca De Ocampo, and Suzi Jackson.

How can I contact Gregory Cole?

You can use AeroLeads to view verified contact signals for Gregory Cole at Qantas, including work email, phone, and LinkedIn data when available.

What schools did Gregory Cole attend?

Gregory Cole holds Bachelor Of Laws (Ll.B.) from Aberystwyth University.

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