Conducted IT support for 200+ computers at 22 locations utilizing LogMeIn and Zendesk helpdesk. Performed the duties of a field technician in new location implementation and ongoing service of technology including internet setup, network infrastructure, network cabling and patch paneling, computer, printer, scanner and phone system installation.Managed agency Verizon cell phone account of 115+ phone assignments and tracking.Managed the asset tracking of agency technology at all locations for equipment lifecycle.Scheduled maintenance of agency technology for BIOS, driver updates, and Windows security updates.Established and built vendor relationships with Verizon, Optimum Online, Century Link, Konica Minolta, Compulink, LogMeIn, ProNetwork IT, Continuum ITSupport247, and Zendesk.Agency business Gmail admin for account creation, password assignments and account maintenance.Replaced the Nortel phone system agency wide with a VoIP phone system consisting of Jive as the provider and utilizing Yealink T42G phones with the vendor Navitend.Implemented the agency server backup solution for local and cloud backups via the product Datto SP2000, software ProRecovery and with the vendor ProNetwork IT.Serviced agency network infrastructure encompassing Netgear GS728TP POE switches for VoIP and with MikroTik RB/1100AHX2 routers for hardware VPN between locations and Ubiquity wireless access points for uniform wireless service across all locations. Converted the client server network to an active directory domain consisting of a domain controller, RDP server for remote satellite connect, and Applications server to run agency EHR software.Scheduled routine internet audits and website blocking for agency computers and assessed outcomes.Member of Risk Management and Policies and Procedures committees in contributing to the development of information technology, security and HIPAA compliance policies for the agency. Wrote and maintained the agency CARF technology plan.

Installation and configuration of residential home networks consisting of wired and wireless routers, workstations, network printers, and network storage devices in over 40 individual locations.Recommended, built and installed custom workstations and servers.Performed customized computer and network upgrades.Performed routine maintenance and file and system cleanup.Troubleshot and repaired hardware and software computer issues.Diagnosed and cleaned up virus, spyware, malware, and security breaches.Repair and refurbish LCD monitors.

Performed the duties of troubleshooting, maintaining and upgrading all computer equipment in relation to network functionality and Internet connectivity in all classrooms, computer labs and administrative offices.Worked through an Internet based work order system to service up to five buildings in the district for computer, network, SmartBoard, audio / video related issues and daily maintenance, upgrades and repairs.Performed a yearly rollover of classroom computers and labs with replacement workstations, upgraded components, fresh operating system loads, patch upgrades and refurbishing, rebuilding and redeploying the replaced computers throughout the district.Administration of Windows 2003 active directory network for users, computers and IP printing. Performed the Installation, implementation and maintenance of:50 SmartBoards, including cabling, software configuration and user demonstration.5 mobile wireless laptops labs of 25 workstations each.6 wired computer labs of 25 to 30 workstations each.50 PC to TV splitters for use with United Streaming for classroom video instruction.Succeeded as Project Manager for the following Federal and State Grants: No Child Left Behind Grant, Matrix Grant, Shape Grant, Bigger Faster Stronger Grant, Title 1 Technology Grant, Even Start Grant.

Worked on an Information Technology Helpdesk as a primary position to assist a 1300+ customer database.Troubleshot, repaired, maintained and configured software and hardware issues relating to SCO OpenServer 5.0.6 Unix operating system software, and proprietary automotive business software called Eclipse EC3.007Networked over 1000 PC’s as workstations in a mixed SCO UNIX and Microsoft Windows environment. Dealt with daily connectivity issues in reference to workstations, printers and modems.Scheduled and applied software version updates and incremental patch updates for over 1000 customers.Swapped out repair components over the phone with customers on site in live multi-store systems.Conducted hardware and software audits, detailing customer computer configuration, software version, patch levels, and current system state. Logged the results and maintained a Microsoft Access database to produce and email reports to supervisory personnel.Assembled over 300 computer workstations from individual components, loaded / configured the operating systems and applications.Created over 500 technical, troubleshooting and procedural documents to be used by support personal and customers, via corporate Internet server.Built and maintained a Novell 4.11 file server: 150-user license to interface all departments with a global real time customer database.Programmed and maintained a customer database and helpdesk system through Microsoft Access to interface for all departments.

Operation / Maintenance of the AN/BQQ-5B Networked Sonar System and Auxiliary Sonar EquipmentDivision Electronic Test Equipment Calibration AdministratorDivision Damage Control Equipment AdministratorAssistant Repair Parts Administrator