Gregory Doucette Email & Phone Number

Peabody, Ma, Us

Wakefield, Massachusetts, United States

West Bridgewater, Massachusetts, United States

* Investigated personal and business/commercial policy losses to confirm coverage and determine liability regarding first party and third party claims.* Assisted customers with questions about their automobile and business insurance policies following an accident to ensure timely resolutions.* Contacted all parties involved to discuss coverage/schedule appointments to view their damaged property * Processed total loss payments once all applicable documents and paperwork were received* Completed task assignments for fellow co-workers to help in resolving their clams to include obtaining recorded statements, loss descriptions and facts, photos of loss locations and damage verification.* Determined covered losses by discussing the claims with insured and claimants.* Self-managed inventory, dashboard, diaries, contacts, investigations, evaluations and reserving in a timely manner. Position involved frequent phone and written communication with multiple parties.* Conducted investigation of claims to confirm or deny coverage and liability.* Provided high quality claim handling and superior customer service.* Handled arbitrations submitted by other carriers and rendered binding decisions

Waltham, Massachusetts, United States

* Originated and processed mortgages for customers from application to approval and closing* Handled credit cards accounts for merchant accounts* Made collection calls to customers to collect payment including in person visits* Worked out payment plans for older charged off accounts up to 20 years old