Gregory Rice Email & Phone Number

San Francisco, Ca, Us

Austin, Texas, Us

Lead data management and data modeling product management team for Oracle Unity Customer Data Platform (CDP), part of the Oracle CX Marketing Cloud application suite. Oracle Unity provides a customer intelligence platform aggregating and enriching customer data from across the enterprise and other sources into unified, actionable customer profiles to deliver personalized customer experiences, interactions and recommendations empowering companies to win on the customer experience.

Austin, Texas, Us

Lead product management organization responsible for building next-generation Oracle Sales Cloud solutions including Opportunity Management, Quote Management, Product Catalog, Assets, Analytics, Renewal Selling, and CPQ integrations. Also lead telemetry and user adoption insight solutions. Previously lead development and introduction of the Adaptive Search and Workspace User Experience, blending modern enterprise search with a new, transformative user experience for accelerated user productivity.

Austin, Texas, Us

Drove cross-functional strategic planning for Oracle CX Service Cloud (OSvC) product management with lens on innovation and emerging technologies. Lead key initiatives resulting from plans. Oracle CX Service Cloud delivers enterprise scale contact center and digital customer service software solutions.Also lead artificial intelligence (AI) applications for customer service leveraging machine learning, NLP, decision science and other AI technologies. Developed AI product strategy and lead execution of projects driven from this strategy. Previously developed and launched OSvC’s consumer messaging integration with WeChat, facilitating OSvC’s market penetration in Asia. Lead competitive intelligence initiatives, targeted partnership development activities, and selected Oracle Policy Automation projects for North America.

Austin, Texas, Us

Led product management team responsible for Oracle Customer Experience (CX) business analytics applications for Oracle Analytics Cloud. Transformed CX analytics to integrated solutions delivering strategic, operational and visual insights. Launched new data visualization solutions for CX offering self-service data exploration and discovery.Following departmental reorganization, led outbound product management, go-to-market strategy, and solution evangelism for all CX, Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Supply Chain Management (SCM) analytic applications.

Austin, Texas, Us

Lead product management for the Oracle Live Help, Oracle Engagement Engine, and Oracle Recommendations On Demand product lines residing within the Oracle Commerce business unit (formerly ATG, Inc., acquired by Oracle in January 2011). Solutions offer live agent assistance and other omni-channel customer service optimized with smart, real-time engagement recommendations to drive preferred customer behaviors. Also drove product management activities for Oracle Commerce Cloud.

Bozeman, Mt, Us

Directed contact center product marketing team, developed strategic partnerships to expand RightNow's market opportunities, and managed RightNow's business intelligence partnerships.

Bozeman, Mt, Us

Lead product management for RightNow’s analytics solution suite comprised of RightNow Analytics and RightNow Enterprise Analytics. Drove product strategy, product management and delivery, product marketing, partner management and overall solution success. Developed, launched and owned RightNow Enterprise Analytics, an advanced analytics solution providing deeper, broader and faster strategic insights complementing RightNow's operational reporting solutions.Established and managed strategic partnerships extending RightNow's opportunities in the analytics, retail vertical market and other targeted markets.

Sunnyvale, Ca, Us

Lead traffic protection, traffic quality and click fraud product solutions for Yahoo’s search and display advertising marketplace. Designed and executed initiative ensuring all Yahoo! advertising systems comply with Media Rating Council (MRC) and Interactive Advertising Bureau (IAB) guidelines.

Bozeman, Mt, Us

Lead product marketing strategy and execution for several initiatives including launch of a major new product suite extending RightNow's offerings into the broad customer experience (CX) space. Developed collateral and enablement material, evangelized solution to various audiences, and created solution demo for global launch events. Earned “Spirit of RightNow Award”, the most prestigious company award, for launch. Oversaw pricing and packaging for all RightNow solutions.

Austin, Texas, Us

Lead product management for Siebel CRM On Demand's analytics, business intelligence (BI) and reporting solutions. Established analytics solution vision, set solution direction, directed execution, and guided activities of cross-functional global teams to achieve sales growth, market leadership, solution depth and customer success goals. Marketed On Demand analytics' strategic differentiation provided by an embedded hosted data warehouse.Delivered five product releases. Increased customer satisfaction scores for analytics functionality by 50%. Introduced new marketing analytics, customer analytics, sales analytics and call center analytics applications. Increased number of dashboards by 30%, reports by 35%, analytical subject areas by 50%, and reportable fields by 600%. Lead effort to design and deliver an ad-hoc analytics tool accessing 20+ analytic subject areas and 15,000 fields. Oversaw engineering, QA and other product delivery activities for each product release.

Austin, Texas, Us

Conducted 4 – 8 week CRM business strategy consulting engagements for executive and senior manager audiences of client organizations. Engagement goals included improving business performance, increasing organizational effectiveness and strengthening customer relationships. Facilitated strategic selling, account development and customer success.Recommended improvements to sales, service, marketing, call center, partner relationship management and analytical business processes. Highlighted related best practices. Proposed enabling technology solutions. Quantitatively demonstrated benefits of each recommendation, including increased revenue, reduced costs, and improved productivity. Computed overall return on investment and total cost of ownership. Recommended key performance indicators to measure success of CRM strategies and programs.Authored white paper entitled "Applied Change Management: A Key Ingredient for CRM Success."

Austin, Texas, Us

Lead Siebel Analytics and Siebel Marketing product lines for the Siebel Communications, Media and Energy (CME) vertical for five product releases. Conceptualized and drove both product management and product marketing initiatives.Guided sales force to position and sell Siebel Analytics and Siebel Marketing to communications, media and energy companies. Acted as expert in the application of business intelligence and marketing automation solutions to overcome vertical-specific business challenges. Presented to customers in support of key deals. Developed marketing collateral. Provided product expertise to sales force.Verticalized the Siebel Analytics product for CME. Introduced new verticalized product to market, including 15 vertical-specific dashboards and 150 reports, providing industry-specific insight. Designed and executed go-to-market program for product introduction.Oversaw engineering, QA and other product delivery activities for each product release.

Mba, Finance, Information And Operations Management, Ecommerce Management

B.S., Business Administration, Honors, Concentrations In Finance And Management Information Systems