Gregory Edge Email & Phone Number

North Charleston, South Carolina

Support inbound call queue; investigate and analyze customer requests.Provide an excellent customer experience; utilizing interpersonal skill to develop a rapport with customer and find primary motivation for the call. Complete all calls in a timely fashion.Execute troubleshooting tactics on customer devices; investigate issues via computer tools to find resolutions including customer error, network issues, and device failure. Utilize digital product for new customer implementation; providing self-service options to improve customer experience and engagement.Execute retention protocol; research and analyze customer billing, improve services as needed per customer request.Manage scheduled outbound calls for billing, troubleshooting, and updating customers on issue remediation.Create professional and comfortable environment with “can do” attitude. Collaborate with teammates and levels of management via WebEx products; Jabber.Display comfort with technology and how to apply it to solving problems and finding solutions.Build customer relationships – earn their loyalty and trust by being polite and helpful.Maintain credibility through demonstration of the Verizon Credo, Core Values, business acumen, professionalism, appearance, relevance, field/content experience.Lead coaching sessions with other employees.

Myrtle Beach, South Carolina Area

Provides clear, concise, and timely communication to the Store Sales Manager and Store Team. Ensures store Associates are consistently utilizing the company selling model; actively listening, displaying patience, and then engage with the customer.Managing the sales floor to assure customers are greeted and provided excellent levels of customer service.Executes and maintains visual standards that are consistent with company guidelines and expectations.Contributes to the growth of the company by aiding in the individual growth and development of store team members; be aware that Associates are a reflection of management; provide the Associates with the proper product information and point of sale tactics in order to see success.Creating a professional culture where Associates’ feel their contributions are valued, respected, and appreciated. Complete daily heavy lifting reports by analyzing statistical data on Store PC.Assist Store Sales Manager in providing direct and honest performance feedback while effectively communicating own observations regarding individual’s performance to the Store Sales Manager.Addresses performance discrepancies in partnership with the Store Sales Manager in order to enhance the growth and development of the individual.Completed store operational requirements by scheduling and assigning employees; following up on work results.

Myrtle Beach, South Carolina Area

Effectively implement and execute Company plans and strategies.Work with a team to meet daily sales goals.Assure an in – store experience that supports the brand and exceeds customer’s expectations. Comprehend the interests of the customer, identify what products properly reflect said interest, and execute the sale.Answer multiple telephone calls according to company standards; provide caller with excellent customer service. Identify their need and effectively solve their issue, unless management is necessary.Operate the cash register; conduct cash, debit or credit, and check transactions.Implement pricing policies by reviewing merchandising activities; determining additional needed sales promotion; process clearance sales; studying trends.Spearheaded the development of face-to-face and high energy selling techniques. Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Provide knowledge and insight of products in order to cultivate lasting relationship with customers; entice the customer’s interest with new product releases. Be polite, courteous, and helpful prior to closing the sale in order to enroll customers in company loyalty program; increasing the chance of them being a returning customer.Ensured availability of merchandise; maintaining stock on the sales floor.

Conway, South Carolina

Shadow Coordinating English Teacher in all dutiesPresent material to students in one-to-one and small groupsCreate mini-lessons that focused on grammar/mechanics instructionAssist students in proofreading and editing papersAssist students in generating ideas for various writing assignments

Conway, South Carolina

Prepare Classrooms for upcoming School Year

Florence, South Carolina Area

Curate individual learning activities for personalized learning goalsEffectively work with the coordinating teacher and other tutors to ensure students are receiving proper tutoring techniques.Organize materials for writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.Analyze and determine need for revisions to assignments to be submitted for grading.Edit, standardize or make changes to materials prepared by other writers.Proven ability to collaborate with and provide research assistance to students.Provide examples of how to research, prepare, and write with accuracy and completeness. Review assignments and recommend revisions or changes in scope, format, and content.Enforce strict deadlines on assignment per coordinating teacher.

Bachelor’S Degree, English Liberal Arts

Bachelor Of Arts (B.A.), English