Gregory Gardner Email & Phone Number

Colorado, United States

• As a leader and role model with direct reporting staff, uphold the highest models of professionalism, ethics and learning.• It is the responsibility of the Operations Support Center (OSC) to act as the first point of contact for a critical Homeland Security Defense contract for all information that pertains to disruptions, incidents, and maintenance events that affect supported programs. This includes detecting the event, answering trouble calls, attempting to resolve, escalating to other technical subject matter experts and documenting the issues. • Maintain and manage normal operations of the OSC, including daily activities such as walkthroughs, runbook updates and routine email and program/application monitoring.• Provide guidance and counseling for personnel they supervise and have oversight on their shift utilizing ManTech Human Resources systems and processes.• Review and approve personnel actions such as PTO requests and timesheets.• Review and coordinate shift schedule changes for approval by OSC Deputy Managers.• Facilitate and lead emergency action procedures for the team.• Provide advanced technical support on mission-critical systems during maintenance activities and outages, including decisions to implement failover functions when needed.• Proactively monitor the health of the systems and data flow using commercial and proprietary monitoring tools with the ability to make critical decisions based on information presented by the monitoring tool.• Perform advanced troubleshooting of IT and non-IT-related issues.• Conduct and supervise onsite facilities checks verifying the integrity of the mission systems.• Create, consolidate and post daily shift logs, daily Operations briefing, and program customer meetings• Ensure all personnel on their shifts receive appropriate training and escalate any issues to the contractor OSC Deputy Manager or OSC Manager.• Ensure operators complete all data loads within Service Level Agreements (SLAs).

Colorado Springs, Colorado Area

Minnesota

Provide first aid and preventative care for soldiers, train in new soldiers on basic skills and medical tasks

55904 Rochester, Minnesota

Make 200+ phone calls per day, guage interest and qualifications of potential clients, assist with paperwork, visit schools and other functions

Work Study

55904 Rochester, Minnesota

Took phone orders, made pizzas, delivered pizzas to appropriate locations, handled money

Rochester, Minnesota Area

Worked with masonry and concrete as a general laborer and brick layer

Lake City, Minnesota

Worked at hearth and home as a line worker assembling fireplaces, worked at the flour mill cleaning rail cars and filling rail cars, worked at cannon equipment as a steel plater

Rochester, Minnesota

Sell customers products, try to increase total sales by adding accessories or selling similar items or complete outfits, competitive environment

Rochester, Mn

Sell phone cases and phone accessories, troubleshoot customer issues and complaints, resolve customer issues, no direct supervision, achieved top sales by associate at the kiosk level and state level on numerous occasions

Bachelor'S Of Science, Computer Security

current student

Associate Of Science (A.S.), Law Enforcement, 3.6

Activities and Societies: Veterans Club (President)Graduated with honors