Gregory Gleason Email and Phone Number
An innovative IT solution architect known for using full-stack understanding of technology to troubleshoot complex multi-vendor scenarios and to improve company productivity by identifying and solving process inefficiencies in daily operations by creating secure, inventive, and effective automation services, allowing employees to focus on their core jobs rather than battling tedium.
Colorado School Of Mines
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System Administrator, Earth Observation Group, Payne Institute For Public PolicyColorado School Of MinesLittleton, Co, Us
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System Administrator, Earth Observation Group, Payne Institute For Public PolicyColorado School Of Mines Oct 2024 - PresentGolden, Colorado, United States
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Cloud Solution Support ArchitectAvaya Feb 2019 - Feb 2024Developed, deployed, maintained contactless user management APIs for proprietary back-end communications systems, automatically resolving 600 customer interactions and saving 300 person-hours per month.Created custom build automation for on-boarding new customers into proprietary systems, saving 100 person-hours per month. -
It ArchitectAvaya May 2014 - Feb 2019Highlands Ranch, CoDeveloped and deployed full stack web services for day-to-day operational automation of user management, software and firmware management, and configuration management, reducing time to service by 95% Designed and deployed SIP-based IP telephony solutions for global communicationsPKI Certificate monitoring and management.Security Vulnerability analysis and mitigation.
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Technical Support Senior EngineerAvaya Dec 2007 - Apr 2014Highlands Ranch, CoManaged and resolved high-profile technical escalations of complex issues surrounding Enterprise IP Telephony solutions.Developed and delivered in-person and remote technical training for Avaya SIP based solutions, including installation, configuration, and troubleshooting.
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Post Sales Engineer IiAvaya Jul 2006 - Dec 2007Tier 3 support responsible for management and resolution of technical escalations of Avaya VOIP products, including Communication Manager, Session Border Controller, Session Manager, and RHEL based platforms.Intensive VOIP troubleshooting, log analysis, packet capture, emphasis on rapid resolution and customer satisfaction.
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Systems Application SpecialistAvaya Mar 2000 - Jul 2006Remote implementation and maintenance support of enterprise IP telephony systems to technicians, business partners, and customers.Dedicated technical peer mentor and trainer.
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Account Service RepresentativeAvaya Jul 1998 - Mar 2000Front line customer support, provisioning assistance, maintenance assistance on small business telephony solutions. Training mentor, single point of contact for technical and process direction for new associates.
Frequently Asked Questions about Gregory Gleason
What company does Gregory Gleason work for?
Gregory Gleason works for Colorado School Of Mines
What is Gregory Gleason's role at the current company?
Gregory Gleason's current role is System Administrator, Earth Observation Group, Payne Institute for Public Policy.
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