Manage multi-million dollar account portfolios and directed strategic engagements at industry leading banks. Serve as trusted advisor, strategic partner, and domain expert to senior and executive leaders. Selected Client Engagements Include: • Direct the Program Management Office for the transformation, integration, and client migrations associated with a complex merger of equals that formed a Top 10 U.S. bank. • Directed the successful divestiture of clients, accounts, associates, and branches necessitated by a recent merger of equals.• Led team of consultants and associates for a Top global bank in consolidating 25 system applications. More than 25M customers and accounts were seamlessly migrated with no negative business or customer impacts. • Integrated FinTech lending solution into a Top 10 U.S. bank, requiring navigation of internal legal, risk and compliance processes, advising internal business areas and directing external vendors. • Provided industry and delivery expertise to reduce fulfillment time by more than 70 %, achieved 200% increase in customer response rate to loan offers, generated substantial net-new loan volume, and significantly improved the customer experience.• Served as senior advisor and execution lead for a Top global bank on a branch divestiture program with more than 250 branches divested to multiple buyer banks. Delivered more than $100M in revenue and saved in excess of $100M, annually. • Architected the transition of the global credit and debit card portfolios from Visa to MasterCard for a Top global bank. • Advised a Top 10 U.S. bank on the development of a channel strategy designed to drive adoption and deliver exceptional customer experiences.

• Deepened customer relationships and increased retention by 10%, creating new consumer and small business product packages that promoted a relationship pricing philosophy. • Improved customer satisfaction survey results from 78% to results consistently above 95%. • Launched industry-leading check card rewards program which transitioned signature-based to pin-based transaction ratio from 45/55 to 60/40. • Increased web traffic 50% through the redesign and relaunch of colonialbank.com. • Managed $100M budget in fee income generation.

• Led start up, established strategies, drove adoption and led Digital and Channel Delivery, including Online Banking, ATM, Debit Card, Call Center, Colonialbank.com, Merchant Services and Credit Card.• Developed and implemented a customer-centric vision and strategic direction for Digital and Channel Delivery with foundations in the customer experience, consistency, service, and channel expansion.• Established goals, developed action plans for goal achievement, and created scorecard to communicate and measure key objectives and promote accountability.• Delivered a 47% increase on the average of monthly Online Banking customer enrollments.• Increased Online Banking account penetration from 38% to 58% with a 496% increase on average of monthly Bill Pay customer enrollments.• Re-engineered Call Center processes resulting in a 143% reduction in average customer hold times and reduced average abandonment rate by 50%.

• Developed team of 40 Project Managers and Business Analysts to utilize technology solutions in solving business challenges. • Improved service after aligning organizational structure with business lines and operational departments by assigning the relationships of primary business owners to specific teams within IT Client Service. • Analyzed, selected and implemented new business systems, including negotiations and execution of associated contracts for Delivery Channels Call Center, Online Banking, and Branch.• Led selection and implementation of Call Center software and an Interactive Voice Response (IVR) unit which resulted in customer hold times being reduced from 12 minutes to 30 seconds. • Directed the development, configuration and rollout of a branch platform system to 250 branches.• Launched the bank’s first online banking solution in 2002 with 14,000 active users. • Served as catalyst for the creation and implementation of a Project Management Office. • Led more than 50 major projects, including new systems, upgrades to existing FIS core banking systems and new products.

Implemented a strategy that enabled the completion of 9 conversions per year compared to the 3 conversion per year previously attained.Acted as liaison between Information Technology and other corporate departments to ensure conversion objectives were accomplished.Successfully completed over 30 Bank conversions.