Gregory Harrison Email & Phone Number

Hialeah, Fl, Us

Miami/Fort Lauderdale Area

Supervise staff of 10 collectors * Develop and enhance dialer call strategies with a concentration on achieving and maintaining KPI requirements. * Develop a collection call monitoring procedure which includes call scoring and improvement plans. * Develop a departmental procedure for handling customer complaints and disputes based on FDCPA. GLB, and company best practices. * Develop and monitor an inbound, outbound call schedule to insure staff has a balance amount of inbound and outbound calls. * Cross training of the entire default call center in areas of collections, loss mitigation options, HAMP, Stipulations, repayment plans, and job related systems. * Develop monthly collection contests to enhance productivity from collectors. * Working knowledge of company Collection system, LPS and Avaya Dialer system. * Develop and maintain daily, weekly, and monthly reports to management. .

Miami/Fort Lauderdale Area

Manage and Process a Pipeline average of 80 files * Weekly Pipeline Reviews with Loan Officers * Loan processing to Company standards

Review and Decision applications received from banking centers.* Communicate Decision to customer and to up sell customer when possible to meet customers needs, and at the same time increase Banks profitability. Goals met within the department, consistently finished in the top 10%, reached average of 750,000 in up sells compared to department average of 250,000, First lender to reach 1,000,000 in up sells.

Review and Decision applications received from finance manager at car dealerships. Maintain dealer relationships and increase profitability.* Goals met within the department, able to increase dealer relationship and profitability to the Bank.* Review monthly reports on dealerships volume and profitability.

Developed and implemented the Voicelink (auto dialer system) policies and procedures for the collection department. * Responsible for 21 Full-time and 21 Part-time employees, this included hiring staff and training for the collection area. Maintain monthly reports to Sr. Management Interaction with Representatives from Digital Systems and monitoring system problems and programming changes.* Goals met, first to be able to have a staff to be able to connect to 30 customers per hour, per employee, which increased our profits and decreased our potential losses to the Bank.

Developed and implemented the Voicelink policies and procedures for the collection department.* Responsible for training and hiring staff, maintaining monthly reports to Sr. Management Interaction with Digital Systems.* Responsible for collecting past due accounts for Visa and MasterCard accounts for the bank.

High School, Buisness

High School Diploma

* Time Management, Effective problem solving, Effective Selection Interview, Effective Decision Making, Interaction Management Training.