Gregory Herrmann Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Award-winning digital marketing agency recognized on the Inc. 5000 list of fastest-growing private companies and named to Fortune's Best Workplaces in Advertising & Marketing.• Created and implemented a "Learning & Development" Department within Hennessey Digital. • Worked closely with various Department Heads to update existing content and create new curriculum to provide Hennessey Digital with a first-in-class experience for employees.• Developed onboarding programs for each department through an online LMS for easy, remote access across all time zones.• Provided personality assessments and administered training that provided understanding of personality types and how to use them to be successful at work. • Orchestrated a seasonal internship program to boost visibility, growth, and operational understanding of the workplace for college applicants.• Assisted in the talent acquisition process across the entire company including but not limited to reviewing resume, scheduling and completing screens, providing recommendations, and helping move to the next step in our talent acquisition process. • Tested, recommended, and administered the use of a talent development program to promote an internal recognition system, build an annual OKR process, and provide annual reviews for employees across the company.

Boston, Massachusetts, United States

• Designed and developed a full onboarding program for new hires entering WordStream with a blended learning experience across all departments. • Identified, curated, and co-facilitated a monthly, people manager training program intended to grow our senior leadership.• Contributed to Gannett's enterprise-level people manager training (MyLeadership Edge) by providing materials relevant to monthly topics.• Running a MyLeadership Edge webinar around managing the four different generations in the workforce entitled, “Four Generations, One Workplace”.• Provided insights to our product and marketing teams through a plethora of activities not limited to: guesting on a podcast series, contributing to the daily blog, providing user insights to our product offering, and presenting at customer-facing WordStream Live events at Google headquarters across the United States. • Collaborated with our Director of Partnerships while creating content relevant to our partners at Google, Microsoft, and Facebook. • Ran the learning and development program for our Summer intern.• Assembled task force teams across our client-facing departments to ensure subject matter experts were embedded within the creation of our learning and development. • Translated WordStream's initial training program (in-person presentations) into a learning management system (Lessonly) to allow the company to scale and streamline their learning and development, as the company grew. • Investigated and implemented an in-person First Aid/CPR/AED training and had team implement a first aid team in the event of immediate need in the office. • Reinforce and engaged the entire WordStream company in completing the enterprise and corporate compliance trainings provided by Gannett.• Provided materials, resources, and insights to Executive regarding learning and development, life during work from home, responding to COVID-19, and dealing with survivor’s guilt.

Boston, Massachusetts

The Client Services Trainer is responsible for training and coaching WordStream Client Service Representatives on how to accomplish specific performance goals as well as overall consulting skills. Reduced onboarding time for new hires from 8 weeks to 5 weeks, allowing for over 120+ hours of additional customer facing opportunities and driving monthly recurring revenue. Managed 250-300 employees learning and development education paths.• Actively manage a client portfolio of 135+ SMB clients in various industries. • Responsible for driving usage and adoption of WordStream’s PPC Advisor software by onboarding and training clients on the software and meeting with them regularly to ensure their continued success.• Responsible for providing advanced paid search consulting support for top-level clients.• Meet regularly with Product Management teams to influence and guide improvements to the WordStream platform based on client feedback and product experience. • Helped to develop WordStream’s technical support service through filling in during position vacancies and working to identify and hire experienced technical support engineers.• Actively support fellow Customer Success team members through content creation, training sessions, and on-demand meetings as a team lead. • Helping create monthly webinars on topics relevant to our overall customer base.• Performing internal tracking of training attendees as well as chat users when supporting these initiatives in an effort to keep all customer relationship management records up to date.• Routinely handle chat lines, phone support lines and training webinars.• Presenting and contributing to our WordStream Customer Events held at Google sponsored facilities.

Boston, Massachusetts, United States

• Onboarding of new customers and ensuring that all product training sessions are completed in a timely manner.• Proactively identify program enhancement opportunities, which may include new content, updates to existing content as well as flow, process, and pacing adjustments.• Communicate training and client updates to account owners in a timely and effective manner.• Deliver weekly and monthly webinars on topics relevant to our customers that supports product adoption and/or training on digital marketing.• Help create monthly webinars on topics relevant to our overall customer base.• Update WordStream webinar and training content to reflect the most recent changes in Google Ads, Bing, Facebook, and WordStream.• Perform internal tracking of training attendees and chat users when supporting these initiatives in order to track and measure account activity, product usage and training effectiveness over time for our existing customers.• Provide feedback to our Product team in the form of enhancements and ideas that would ease the onboarding and implementation process for our customers or provide functionality that would increase the overall value proposition of WordStream Advisor.• Help investigate any software issues or bugs encountered by clients and file technical support tickets when needed.• Attend all meetings and actively contribute• Stay current with industry knowledge, by proactively conducting research and attending training.

Greater Boston Area

A senior customer care representative who deals with owners and travelers that use the FlipKey and TripAdvisor brand. This role makes one provide quality and timely service, while striving to convert and retain users. The role also handles quality assurance of the website with weekly tests of the future release. Also to assist and handle technical support for both external and internal issues on the website and with user's electronics.

Brockton, Ma

Establish and maintain an environment to support Easy Sales and Service. Primary qualifications are to teach and reinforce behaviors that results in managers and associates delivering Easy Sales and Service. To also coordinate and manage all store operations as well as develop associates to achieve results.

Duxbury, Ma

Installed and fixed road signs |Replaced water drainage units | Fixed potholes | Landscaped roadsides. Organization of large equipment and resources

Kingston, Ma & Columbus, Oh

Greeted customers and assisted their sales selections. Rang sales at cash register. Demonstrated photo processing machine | performed troubleshooting and minor repair of same. Installed displays. Maintained clean and orderly presentation of merchandise and store

Bachelor Of Arts (B.A.), English Language And Literature/Letters, Graduated Magna Cum Laude

Bachelor Of Arts (B.A.), Communication And Media Studies

Volunteered, and provided on-air commentary, for Ohio State student-run radio program dedicated to Ohio State sports

High School Diploma, General Studies

Activities and Societies: Class President, Prom Committee, Yearbook productionCompleted local cable-provider (Adelphia) community.