Gregory Hicks Email & Phone Number

9300 Leehwy Fairfax Va

AWARDS:CTO Technical Specialist award 2023TECHNICAL SKILLS:Security: FortiGate, Firewall Rules, AWS, Azure (Office 365), Windows OS Firewall, SSL Certificates/KeyStore Configuration and implementation, Domain Controllers, IIS Crypto/TLS, Acunetix Security Scans, .Networking: DNS, NAT, LDAP/LDAPs, IPv4/IPv6, AWS, Azure (Office 365), vCenter Distributed Switches, vCenter Port Groups, vCenter Networks, Cisco VPN, FortiClient VPN, Check Point VPN, OpenVPN, Physical Data Center Networking, Cable Management, Trouble Shooting and Testing, Logic Monitor, Prism Element.Operating Systems: Windows Home OS XP/Vista/7/8/10/11, Windows Server OS 2005/2008/2012 R2/2016/2019/2022, Linux RedHat, CentOS, Ubuntu.Technology Experience: VMware ESXi, vCenter, AWS Console, Azure Portal (Office 365), Prism Element/Nutanix, MSSQL, MySQL, Postgres, MariaDB, Oracle 12c/19, Synology/NAS, DataDomain Management/BoostFS, VEEAM Backup and Restore, Commvault, Bit Bucket, Github, Subversion, SharePoint, ColdFusion, JAVA, HashiCorp Packer/Terraform, Atlassian JIRA/Confluence, ManageEngine ADSelfService/PMP, iDrac, Jenkins, DUO, Secret Server, IIS/.Net, Apache, AWS VPCs/networking/account setup/EC2 creation, Azure administrator functions creating/maintain/removal of accounts/software lifecycle.Operations Management: Leading Group of employees to complete various tasks from service desk requests, planning and implementing small and large projects to include patching servers, OS upgrades for 50+ VMs, Migrations, software upgrades on Dev-Production systems, Working through documentation and training.

Responsible for maintenance and operations of Government computers, hardware/software installation and upgrades, CAC reader administrator, and Microsoft Office product configuration management Microsoft Outlook network administrator 2003 & 2007 Troubleshooting BlackBerrys and other PDA’s, providing security and Windows updates, customer support, customer service, system hardware maintenance and repair, Windows registry editing, conducting fiber optic light tests, active directory and account administration, and ad hoc VIP support. Provided IT support to joint operations in support of the JIEDDO mission. This included developing maintaining IT support for all services operating in Army domain environment, both Classified and Unclassified. Published the IT Standard Help Desk Service Agreements for the Information Management Center. Keeping all Headquarters Department of the Army (HQDA) computers up to date on all security patches and downloads/keeping email filters running/making sure boundaries have been set to insure controlled user access.