Gregory Hues Email & Phone Number

Halifax, Ns, Ca

Halifax, Canada Area

Halifax, Nova Scotia, Canada

Co-ordinate multi department trainingPrepare reportsLiase with UK counterparts for upcoming events/training

Halifax, Nova Scotia, Canada

Reviewing solutions to maintain customer retention during the renewal phase of their insurance. All customer service changes need to be processed by renewals starting at the scrutiny phase, such as changing vehicles or moving addresses, most be processed through renewals. Answer general inquiries in regards to the insurance. Promote benefits of multi car policies to customers in an attempt to attain further business relations with Admiral's clients.

Prince George

Completing customer bookings on the phone, in person, and via e-mail. Ensuring accuracy of timing for appointments to minimize delays in waiting for customers and maximizing the service times for hair stylists and estheticians. Helping to train new employees on the front desk responsibilities. Took over handling group bookings on my own and coordinating efforts to ensure the appoints matched customer's schedules, especially for the brides. Improved the processes and helped to coordinate the year end inventory. Counted and accepted new inventory.Handled customer complaints and found resolutions beneficial to the client and the company.

Prince George

Assist students with project help in Introduction to Financial accounting.Mark projects within specific time constraints.Report trends that arose from projects to assist the professor with areas to focus on.Provide advice on modifications that could be done for future projects.

British Columbia, Canada

Helped students comprehend information in commerce and economics courses.Advised students in regards to recommended practices for study skills.

Prince George, British Columbia, Canada

Checked customers in and out.Completed a list of administrative duties each day.Checked on guest satisfaction.Helped to lead some banquet teams and general banquet duties.

Prince George, British Columbia, Canada

Worked with a team ensuring service ran efficiently as a manager.Handled customer escalations.Facilitated friendly customer experiences while managing time to provide requests promptly as well as accurately.Mixed beverages from a large drink menu quickly and accurately.

Prince George, British Columbia, Canada

Opening and closing BartenderGeneral serving duties adhering to specific service standards.

Melbourne, Australia

Higher end serving with large numbers of customers in communal dining atmosphere.Extensive wine list knowledge.Server for private functions.

Calgary, Canada Area

General customer service inquiries inbound and outbound.Completed outbound customer service for existing customers and cold calls for new customer sales.Administrative work for the outbound team.Dealt with inquiries in regards to solar panel initiatives.

Calgary, Canada Area

Handled technical inquiries and issued service calls .Cold called to customers to create sales opportunities.Called existing customers for existing account issues and promotionsDid door to door sales.Analyzed calls and provided feedback to improve customer experiences and ensure alignment with company goals.

Dartmouth, Nova Scotia, Canada

Customer retention and accounts solutions for customers canceling. Acted as a point of escalation depending on the nature of the calls from customer service.

Calgary, Canada Area

Completed opening and closing duties in retail atmosphere.Helped to train retail reps on shift.Up sell to customers based on need.

Prince George, British Columbia, Canada

Managed teams of around 20 peopleReviewed calls and coached agents on sales skills.As quality, reviewed the calls for compliance to ensure laws and client demands are being metTrained supervisors on best quality practices.Completed outbound and inbound sales calls.I transitioned after a year into a Team Lead role which was a huge achievement as I did this at age 19. In this position I was responsible for a team of up to 20 people. I monitored their calls, coached sales techniques, as well as ensured that company compliance was being followed correctly. Being a third party vendor meant that there were always fun competitions with the other team leads and I was constantly problem solving new ways to make a repetitive job more exciting for my agents. Along with the sales coaching, I was also in charge of dealing with any behvioural issues that arose, such as absenteeism or inappropriate actions which needed follow up work. Part of the Team Leader position also had us watching call levels and moving agents accordingly to avoid call abandonment.After being a Team Leader my final role in the company was as the Quality Assurance Assistant. In this position I had to work on a specific campaign and understand the laws and client expectations on how they wanted their customers to be treated. I worked with other call centre locations in calibrations to ensure that we all marked the same as well as worked directly with the client to make sure I had further knowledge beyond the written rules. Another part of the job beyond compliance was to look for trends and help to pass that along to the Team Leads.

Bachelor Of Commerce (Bcom), Accounting/Marketing

Activities and Societies: Golden Key Honours, UNBC Senate Committee for Admissions and Degrees, Board Member for Over The Edge Newspaper.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Debate teamA completed of year 12 in highschool and getting a diploma