Director, It Application Development & Support
Harris Associates Lp
Chicago, Illinois, United States
- Responsible for oversight and continuous improvement to nightly legacy batch systems. Staff of six Microsoft application developers.
- Executed more than 2000 applications nightly to update more than 1500 client accounts.
- Reduced critical update window curtailing foreign market participation from four hours to 35 minutes allowing for trader access.
- Reduce overnight incidents from 120 to three annually by improving and redesigning code base and reusing common elements.
- Established KPI measurements to track progress of more than 300 help desk tickets annually.
- Cross trained staff to be self-sufficient, one-stop project team (PM, BA, dev, tester, implementation specialist) avoiding additional employee costs.