Gregory King Email & Phone Number

Leveraging my strong background in customer experience and business optimization, I provide high-touch project and client support to this rapidly growing residential design and construction firm. As a key member of the team, I collaborate with the owners on automating and streamlining lead capture, quote, and project execution workstreams, increasing visibility into job costs and improving accuracy of quoting processes to deliver a seamless customer experience.

New York, Ny, Us

As a pivotal member of go-to-market team for a leading super-regional bank, I designed infrastructure, tactics, and integration workflow to operationalize a highly targeted sales team able to rapidly gain traction in key regional markets. In collaboration with client executives, I executed against an aggressive talent acquisition effort to rapidly scale and deploy a team of ~15-20 sales consultants providing high-touch, solution-focused service that captured dramatic gains in new account conversions, loan approvals, and top-line revenue.We built custom financial calculators and other sales enablement tools to maximize the impact of each interaction on optimized messaging/target segmentation. As a result, we achieved a 2X lift in credit approval rates (a key program metric) within the first few months of program launch.

New York, Ny, Us

I oversaw national programs for a key account, leading staff and tactics to align national teams around our client’s strategic objectives. From a 360 view, I ensured that we met our contractual objectives and continually adding value to business-critical field and tradeshow programs.During my tenure, we far exceeded agency and client objectives, catapulting revenue and profitability and nearly doubling the size of our field sales team. Our success was driven by a deep understanding of our clients’ business and our ability to leverage vast resources and capabilities to uncover market gaps and opportunities, then mobilize teams to activate and engage consumers.In addition to leading and developing my own team internally, I led and managed large, national programs across 2 business segments, partnering with innovative sales and marketing leaders on the client side to shape, optimize, and evolve our strategies to drive revenue, profitability, and new customer acquisition.

New York, Ny, Us

I joined the team during a pivotal period, charged with leading restructuring that would sustain and scale with national expansion. In collaboration with senior leadership internally and on the client side, we developed short-term priorities and long-range strategic pillars that guided a comprehensive overhaul and transformation of our national sales initiatives.I led a nationwide recruitment campaign and completely retooled my organization, sourcing talent both internally and externally to fill key positions and ensure that we had the resources and knowledge base necessary to ignite growth.Over a 5-year period, we grew business dramatically, delivered 225% increases in adoption for new clients, and expanded from 5 major markets to truly nationwide coverage. Our efforts were instrumental in expanding and deepening the relationship and in driving bottom-line revenue gains for both the agency and our client.

Dallas, Tx, Us

In this national business operations role, I led numerous projects and initiatives aimed at improving collaboration, efficiency, and profitability within AT&T’s nationwide call center operations. I managed cross-functional teams that worked across 12 different call centers and served as a liaison between field leadership and corporate customer service and operations teams.Key achievements included reduction of average call time 16%, increasing speed-to-answer 30%, and an 8% lift in 1-point call resolution.

Dallas, Tx, Us

As regional client partner for strategic national/international accounts, I directed 6 managers with over $500M in total account revenue spread across a 12-state region. I motivated and mentored my team, tailoring my approach to align with the strengths and capabilities gaps of each and empowering my managers to take accountability for their results. We reduced account churn by nearly half a point in less than a year in the West and boosted our team’s performance to #1 nationally, delivering YoY 12% revenue growth.

Dallas, Tx, Us

Held full P&L accountability for a global markets account team of 12 in the Southeast region. Expanded and strategically developed a $120M Fortune 500 account portfolio, driving revenue penetration and reducing costly churn by developing programs to meet customer needs and adding value to the entire relationship.

Dallas, Tx, Us

Strategically developed and managed 10 Fortune 500 accounts. Exceeded churn targets and outperformed revenue delivery goals by over 30%. Closed first full year at 130% to budget, earning fast-tracked promotion to team lead.

Chatman, New Jersey, Us

Promoted and sold nutraceutical and OTC indications to primary and specialty physicians throughout Bergen County. Consistently exceeded sales and share goals through strategic call targeting, territory development, and relationship building with influencers, gatekeepers, and decision makers.

Hartford, Connecticut, Us

Consistently outperformed all revenue and new business goals for large group accounts with upwards of 10,000 employees.

St. Louis, Mo, Us

Completed Enterprise management development training and advanced into multi-unit sales and marketing management role. Implemented sales strategy, affiliate development, and referral marketing programs to cultivate revenue growth in both partner and direct channels.