As the Chief Information & Operations Office I am responsible for the strategic enablement of technology, operations, cyber and data functions across the enterprise. I am the newest member of First Citizens Executive Leadership Team and will be based out of North Carolina.

As Head of Transformation and Corporate Operations at TD Bank Group, I am responsible for setting the vision and driving the transformation which is designed to consolidate all Corporate Function Operations into a single business unit. Key responsibilities include; 1) consolidating operations across Finance, Risk, Human Resources, Compliance, Audit and Treasury Management; 2) building key capabilities to drive end-to-end transformational change; and 3) managing corporate projects and technology platforms. My mandate involves leading 2,900 employees and 72 executives.

As SVP, Head of North American Customer Operations for TD Bank Group, I am responsible for leading and setting the strategic direction of the Contact Centers, Collections & Recovery, Fraud & Financial Crime Prevention, and ATM groups across North America. Our customers and employees are my top priority; I focus on leading and driving transformational change across our businesses by building foundational capabilities, improving the customer and employee experience, and investing in the technology and tools to future-proof our business. My mandate spans 14,000 employees across 18 sites, as well more than 6,200 ATMs.

Responsible for leading and driving transformational change for TD Bank Group's Contact Centers, ATM network and Strategic Support Services supporting TD's Canadian Bank, US Bank, Wealth and Insurances business. This role includes responsibilities for 14 sites, 6,200 ATMs and 9,500 employees.

As a Member of Executive Management Committee directly responsible for all Shared Services and Operations for TD Bank, America's Most Convenient Bank. Responsible for Retail & Commercial Banking Operations; Fraud & Physical Security; Collections & Recoveries; Payment Operations; Contact Centers; Retail & Corporate Real-estate; Process Transformation; and Project Management & Governance. Directly responsible for an annual budget of $1.2 billion+, $300 million project portfolio, and 5,500 employees.

Responsible for building & leading TD Bank's US Operations. Key functions include Retail Lending Operations, Retail Underwriting, Commercial Lending Operations, Loan Servicing, Deposit Operations, Payments, Fraud Prevention, Collections and Recoveries. Directly responsible for $280 million budget and 3,000 employees.

Responsible for operations and services supporting the National Australia Bank’s Australian Operations, including both Personal and Business banking with combined annual revenue of $8.1b and cash earnings of $2.9b. Directly responsible for an annual budget of $360 million and 2,600 employees spanning 12 locations within Australia and 3 in India.

Lead 2,200 employees throughout Australia, New Zealand, and India. Key functions included: New Accounts, Customer Contact Centers, Lending, Settlements, Collections, Debt Sales, Product Development, eBusiness, Telephony Technology, Fraud, Quality, and Facilities.

Responsible for strategic productivity, service, process improvements, acquisitions, and integrations throughout GE Consumer Finance’s global operations spanning 48 countries. Significant experience working in Switzerland, Austria, France, Netherlands, Denmark, Hong Kong, India, Reunion Island, and Check Republic.Gdansk, Poland (4/2004-11/2004)Responsible for combining two newly acquired Polish banks. Integration responsibilities included building a combined go-to-market strategy, defining operating structure, rationalizing operations facilities and branches.London, England (4/2003-11/2003)As Director of the newly acquired First National Bank responsibilities included leading the integration and developing an exit strategy for a struggling IT & Ops joint venture. Successfully negotiated and executed the exit saving $15MM versed the acquisition ProForma. In addition, I provided interim leadership

Designed and built eServicing infrastructure, Call Center capability and a direct inbound sales center necessary to support the sales and servicing of GE’s direct-to-consumer financial services online strategy. Championed the formation of GE Financial Assurance’s CRM strategy. Took ownership for such projects as Consumer Contact Management, Customer Database, Sales Application, Touchpoints, and eServicing capability.Provided leadership for 800 employees spanning six facilities throughout the United States and India, and 400 employees outsourced within the US. Led the Operations aspect of the integration that combined GE Direct and Partnership Marketing Group. This overall integration achieved $100 million expense reduction by closing facilities, eliminating over 1,000 positions, and exiting several product lines.

Managed multiple departments including Customer Service, Sales, Claims Services, Web fulfilment, Imaging, Document Management, and Billing, which supported the nation wide personal lines insurance operation. Also, served as an Officer and member of Senior Leadership Team.

Responsible for developing and implementing business wide technology strategy. Heavy focus on analysis, negotiation, vendor management and problem solving. Also identified and implemented large scale re-engineering opportunities.