Gregory Labelle Email & Phone Number

North Augusta, South Carolina

• Meet and exceed all lotion and membership sales objectives.
• Use time management skills to perform opening and closing procedures in an efficient manner.
• Provide constructive feedback to employees for increased job performance, thus generating maximum revenue.
• Maintain salon cleanliness throughout the day; lobby, beds, restrooms, laundry and vanity area.

Aiken, South Carolina

• Process daily customer facing transactions; cash handling, credit card payments, refunds, purchases.
• Meet and exceed departmental goals in membership sales, upgrades, renewals, and new credit acquisitions.
• Coordinate membership drives for Partner Membership Program that builds customer base at the corporate level.

• Lead team of 11 members to meet and exceed departmental goals.
• Develop teammates through coaching and corrective action cycle.
• Interpret and ensure self and subordinate employees are in compliance with company and departmental policies and procedures.
• Assist in the new hire process; interviewing; develop or update current job descriptions; develop performance expectations, identify essential functions and knowledge for accepted candidates.
• Approve and manage employee time cards and payroll information.
• Execute performance evaluations, including merit raises and bonus’ based on department budget.

Charlotte, North Carolina Area

• Coach and develop OMR; Order Entry, Customer Service, and Queue Management.
• Handle executive escalations by strategizing best resolution efforts.
• Executed process for rejections generated from the Order Management Organization.
• Developed and administered distribution list for lead team.
• Involved with new hire training to migrate employee from the training to live environment.
• Contribute to new employee screening, including interviewing and ranking of potential candidates.

Charlotte, North Carolina Area

• Order entry of new installs, upgrades, and service changes that are submitted from sales team.
• Managed assigned work queue diligently and effectively to process orders up to, and including activation.
• Contact customer’s directly to confirm order accuracy, coordinate installation, and vendor visits if applicable.
• Work with Sales, Construction, PAC, and Tech Ops, to ensure standard Operations SLA’s are met.
• Communicate with sales to resolve order deficiencies in order to proceed to scheduling.
• Effectively work through rejections from Sprint to avoid customer impact.

West Seneca, NY

• Quality check orders from sales agents to ensure accuracy before order entry.
• Order Entry of all sales orders involving Business Class Phone.
• Coordinate with provisioning and CLEC to obtain concurrence to port lines within interval.
• Contact customers to coordinate install of Time Warner Cable Business Class products.
• Work hand in hand with technicians on day ofive installation, to ensure proper provisioning.

West Seneca, NY

• Ensure that 9-11 routing is correct for our customer base by working with WNY PSAP.
• Coordinate with Competitive Local Exchange Carrier (CLEC) partner to ensure successful porting process from other Local Exchange Carriers (LEC).
• Work rejected Line Service Requests; resubmit them with information needed to validate order.
• Work hand in hand with Dispatch, Tech Support, and Technicians to ensure modem provisioning is completed in an expeditious fashion.
• Run reports to quality check Digital Phone orders; including directory audits to ensure correct listings for both residential and commercial customers.
• Provide training and support for Time Warner Cable Digital Phone product.

West Seneca, NY

• Process all aspects of customer inquiries.
• Consistently met and exceeded all call center metrics including quality and accuracy goals.
• Participate and facilitate training as requested by management team.
• Assist team members with customer issues in lieu of a Lead Representative.