Gregory Labelle Email & Phone Number

North Augusta, South Carolina

• Meet and exceed all lotion and membership sales objectives.• Use time management skills to perform opening and closing procedures in an efficient manner. • Provide constructive feedback to employees for increased job performance, thus generating maximum revenue. • Maintain salon cleanliness throughout the day; lobby, beds, restrooms, laundry and vanity area.

Aiken, South Carolina

• Process daily customer facing transactions; cash handling, credit card payments, refunds, purchases.• Meet and exceed departmental goals in membership sales, upgrades, renewals, and new credit acquisitions.• Coordinate membership drives for Partner Membership Program that builds customer base at the corporate level.

• Lead team of 11 members to meet and exceed departmental goals.• Develop teammates through coaching and corrective action cycle.• Interpret and ensure self and subordinate employees are in compliance with company and departmental policies and procedures. • Assist in the new hire process; interviewing; develop or update current job descriptions; develop performance expectations, identify essential functions and knowledge for accepted candidates. • Approve and manage employee time cards and payroll information.• Execute performance evaluations, including merit raises and bonus’ based on department budget.

Charlotte, North Carolina Area

• Coach and develop OMR; Order Entry, Customer Service, and Queue Management. • Handle executive escalations by strategizing best resolution efforts. • Executed process for rejections generated from the Order Management Organization.• Developed and administered distribution list for lead team. • Involved with new hire training to migrate employee from the training to live environment. • Contribute to new employee screening, including interviewing and ranking of potential candidates.• Improved training material for new and existing employees, as required, to develop product/process knowledge.

Charlotte, North Carolina Area

• Order entry of new installs, upgrades, and service changes that are submitted from sales team.• Managed assigned work queue diligently and effectively to process orders up to, and including activation.• Contact customer’s directly to confirm order accuracy, coordinate installation, and vendor visits if applicable.• Work with Sales, Construction, PAC, and Tech Ops, to ensure standard Operations SLA’s are met.• Communicate with sales to resolve order deficiencies in order to proceed to scheduling.• Effectively work through rejections from Sprint to avoid customer impact.• Coordinate coax hospitality orders with sales, project management, and Clearview with high priority to meet monthly revenue goals, and customer’s expectations. • Assigned multiple projects to handle from all levels of management.• Meets and exceeds all goals presented by leadership team.

West Seneca, Ny

• Quality check orders from sales agents to ensure accuracy before order entry. • Order Entry of all sales orders involving Business Class Phone.• Coordinate with provisioning and CLEC to obtain concurrence to port lines within interval.• Contact customers to coordinate install of Time Warner Cable Business Class products. • Work hand in hand with technicians on day ofive installation, to ensure proper provisioning.

West Seneca, Ny

• Ensure that 9-11 routing is correct for our customer base by working with WNY PSAP.• Coordinate with Competitive Local Exchange Carrier (CLEC) partner to ensure successful porting process from other Local Exchange Carriers (LEC).• Work rejected Line Service Requests; resubmit them with information needed to validate order. • Work hand in hand with Dispatch, Tech Support, and Technicians to ensure modem provisioning is completed in an expeditious fashion.• Run reports to quality check Digital Phone orders; including directory audits to ensure correct listings for both residential and commercial customers. • Provide training and support for Time Warner Cable Digital Phone product.

West Seneca, Ny

• Process all aspects of customer inquiries. • Consistently met and exceeded all call center metrics including quality and accuracy goals.• Participate and facilitate training as requested by management team. • Assist team members with customer issues in lieu of a Lead Representative.