Gregory Maitland, Phd Email & Phone Number
@energy-solution.com
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Who is Gregory Maitland, Phd? Overview
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Gregory Maitland, Phd is listed as System Admin at Energy Solutions at Energy Solutions, a with 318 employees, based in Whitehall, Pennsylvania, United States. AeroLeads shows a work email signal at energy-solution.com and a matched LinkedIn profile for Gregory Maitland, Phd.
Gregory Maitland, Phd previously worked as System Administrator at Energy Solutions and IT Helpdesk Technician at Energy Solutions. Gregory Maitland, Phd holds Computer Systems Networking And Telecommunications from Itt Tech.
Email format at Energy Solutions
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AeroLeads found 1 current-domain work email signal for Gregory Maitland, Phd. Compare company email patterns before reaching out.
About Gregory Maitland, Phd
I am a professed idealist in terms of support method. Key influences on my outlook were being a squad leader in the Army, and the original mission statement of Circuit City (in the pre-1997 era) of having the goal of "hitting it out of the park" with every interaction with internal and external customers. It's simply not enough to provide functional and productive IT solutions. The goal should be to make them glad that they reached out, and to consider the solution arm as an ally.I respect nothing more than the quest for knowledge and understanding, and nothing less than complacency and apathy. Too often, it is easy for forget that every meeting, every phone call, and every email is someone asking for help. Due to the companies I have worked for, I have had a front row seat to watch competent but unapproachable IT departments destroy a company. If an IT support effort does what is asked, and nothing more, then they are expecting the end user to know exactly what they want, and be tech savvy enough to understand what they are asking for. There needs to be an effort to, even in some small way, educate the end user about what's going on in easy to grasp terms, help them understand that they should not feel at fault for not knowing the answer themselves, and most of all, that their act of reaching out for help validates the existence of the IT department. When asked what the most important skills in Information Technology are, my immediate answer is always "listening and responding with empathy", and "the ability to assimilate new information and technology quickly". Anything else is a trainable skill that you can develop within associates.
Listed skills include Computer Hardware, Troubleshooting, Windows 7, Active Directory, and 37 others.
Gregory Maitland, Phd's current company
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Gregory Maitland, Phd work experience
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It Helpdesk Technician
Writer
Senior Service Desk Technician
leading a motivated team to address internal and external IT issues. Grooming and developing talent on the IT Service Desk.
Western Region It Lead
Managed and implemented remote and onsite support of all hardware and software needs. Traveled roughly 50% of the time to support 16 locations across the West Coast. Implemented multiple policies and effort sharing tactics to build teamwork on the global support team. Supported cell phones (iphone and android), multiple legacy systems, two OS migrations, any and all hardware and software related issues, and assisted in developing new coordination systems, streamlining our effort, and reducing costs
Technical Services Desk
Issued “over the phone” support for employees using any company-standard software, as well as LAN and Wan issues (including password administration). Escalated issues to appropriate groups for hardware and administrative attention when applicable. Instrumental in implementation of new VPN/Web Portal system, RSA support, and Citrix support.
Desktop Engineering (Tier 3)
3 contractsProject work involving implementation of domain migration and direct support of network distribution of involved software. Conducted work on site and remotely for individual branches. Worked from network failure reports, direct client calls, and issues reported via ticketing system.Also executed project work involving direct support of network distribution of new software and Active Directory. Assisted clients in installing and troubleshooting new custom graphic user interface. Worked from network failure reports, direct client calls, and issues reported via ticketing system. Also performed extensive work with network rights and permissions issues.
Manufacturing Support Lead
Issued support for equipment automation software. Diagnosed and escalated issues to vendors for hardware and administrative attention when applicable. Also supported desktop applications and was instrumental in support of domain migration, implementation of new VPN system, and acted as the exclusive contact on site for Citrix support and Active Directory administration, and permissions issues.
It Specialist
Issued “over the phone” support for employees using any company-standard software, as well as LAN and Wan issues (including password administration). Escalated issues to appropriate groups for hardware and administrative attention when applicable. Instrumental in implementation of new VPN/Web Portal system, RSA support, and Citrix support. Also served as Business Systems Analyst for Mobile Data Workforce team for 3 months, before returning to the helpline due to budgetary concerns.
Helpdesk Coordinator
Issued “over the phone” support for employees using any company-standard software, as well as LAN and Wan issues (including password administration). Escalated issues to appropriate groups for hardware and administrative attention when applicable. Instrumental in implementation of new VPN/Web Portal system, RSA support, and Citrix support. Also served as Business Systems Analyst for Mobile Data Workforce team for 3 months, before returning to the helpline due to budgetary concerns.
Technology Support Representitive
Issued “over the phone” support for employees using any company-standard software, as well as LAN and Wan issues (including password administration). Escalated issues to appropriate groups for hardware and administrative attention when applicable.
Software Engineer
Issued "over the phone" support for clients , assisting in the creation of custom GUI applications for industrial "tag based" programs. Handled the full range of support activities for a 7 state area, to include answers for both technical issues and "how to" questions.Also was entrusted with providing training for the same.
Answer City
Issued over the phone tech support to retail customers for any computer related purchases. Achieved tier 3 support status, and was recognized repeatedly for excellence in customer service.
Colleagues at Energy Solutions
Other employees you can reach at energy-solution.com. View company contacts for 318 employees →
Alex Maccurdy
Colleague at Energy SolutionsNew Orleans, Louisiana, United States
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Cici Chang
Colleague at Energy SolutionsLos Angeles, California, United States
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Bard Black
Colleague at Energy SolutionsOverland Park, Kansas, United States
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LG
Lauren Gray
Colleague at Energy SolutionsMinneapolis, Minnesota, United States
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CK
Colton Ketcham
Colleague at Energy SolutionsDubuque, Iowa, United States
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PP
Philip Pipitone
Colleague at Energy SolutionsLevittown, New York, United States
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JR
Jozsef Raduly
Colleague at Energy SolutionsGreater Chicago Area, United States
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Kaitlyn Lund
Colleague at Energy SolutionsUnited States
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ZD
Zhao Dongxia
Colleague at Energy SolutionsChina
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KA
Kam Abdel
Colleague at Energy SolutionsDearborn, Michigan, United States
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Gregory Maitland, Phd education
Computer Systems Networking And Telecommunications
Doctor Of Philosophy (Phd), Psychology
Frequently asked questions about Gregory Maitland, Phd
Quick answers generated from the profile data available on this page.
What company does Gregory Maitland, Phd work for?
Gregory Maitland, Phd works for Energy Solutions.
What is Gregory Maitland, Phd's role at Energy Solutions?
Gregory Maitland, Phd is listed as System Admin at Energy Solutions at Energy Solutions.
What is Gregory Maitland, Phd's email address?
AeroLeads has found 1 work email signal at @energy-solution.com for Gregory Maitland, Phd at Energy Solutions.
Where is Gregory Maitland, Phd based?
Gregory Maitland, Phd is based in Whitehall, Pennsylvania, United States while working with Energy Solutions.
What companies has Gregory Maitland, Phd worked for?
Gregory Maitland, Phd has worked for Energy Solutions, Self-Employed, Alameda Alliance For Health, Nrc National Response Corporation, and Dell.
Who are Gregory Maitland, Phd's colleagues at Energy Solutions?
Gregory Maitland, Phd's colleagues at Energy Solutions include Alex Maccurdy, Cici Chang, Bard Black, Lauren Gray, and Colton Ketcham.
How can I contact Gregory Maitland, Phd?
You can use AeroLeads to view verified contact signals for Gregory Maitland, Phd at Energy Solutions, including work email, phone, and LinkedIn data when available.
What schools did Gregory Maitland, Phd attend?
Gregory Maitland, Phd holds Computer Systems Networking And Telecommunications from Itt Tech.
What skills is Gregory Maitland, Phd known for?
Gregory Maitland, Phd is listed with skills including Computer Hardware, Troubleshooting, Windows 7, Active Directory, Technical Support, Windows Server, Software Installation, and Computer Repair.
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