Gregory Mccord, Mba Email & Phone Number

Draper, Ut, Us

Austin, Texas, Us

Director of Operations overseeing all clinic operations, team training and progression, as well as creating and implementing office procedures. Lead all team training and development of standard operating procedures for all clinic operations.Responsible for company payroll as well bookkeeping for accounts payable and accounts receivable. Direct and delegate employee responsibilities for successful clinic operations.Oversees all employee hiring, performance evaluations, corrective actions, and termination processes.Always an active team member, giving guidance and knowledge when needed.Thorough documentation and presentation of office statistics and analysis.Plan weekly, monthly, quarterly and yearly directives for future growth and operations for company success.

Basking Ridge, Nj, Us

Customer Account Representative who was engaged and self-motivated. Involved in effective listening and comprehending customer issues or concerns, while building rapport by using company core values.Completed the Verizon Wireless Pre-Leader Development program 2014.Ability to negotiate with customers on an account by account basis to ensure a winning solution for the customer, business, and myself. Strives to ensure customer satisfaction during hostile situations.Very meticulous and thorough to ensure that the customers issues are addressed on the first call. Fully engaged to narrow down the root cause and find the optimum solution for their situation. Took ownership of each call to minimize the workload of other departments and preventing the customer from being excessively transferred.

Bentonville, Arkansas, Us

During my tenure at Wal-Mart I was able to acquire managerial experience, expand customer service skillsets, obtain money management and cash auditing experience, leadership experience and communication in a retail environment. Accountable for managing 30+ employees at any given point in time throughout the day. Assisted customers with effectively getting in and out of the store in a timely manner, while ensuring they had a pleasant experience.Compiled and logged data on a daily basis both for employees and transactional records.Conducted regular internal cash audits of employees.Strived to ensure customer satisfaction for myself and employees with all guest interactions.Accurately handled large sums of money during normal transactions.Ensured that all necessary governmental documents were filled out and completed satisfactorily.Involved in the hiring, termination, and performance evaluations process for employees, as well as coaching and mentoring to provide the best experience for customers.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration And Management, General