NETWORK & INFORMATION TECHNOLOGY ANALYST Technical professional with international work history, and over 20 years of excellence in the telecommunications industry. Ability to convey complex, technical concepts into understandable language for non-technical people. In-depth experience in AVAYA PBXs, performing programming, cabling, training staff on techniques and operations, and developing standard operation procedures. Consistent record of improving profit margin, seizing cost savings, and securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills.