• Offer people professional technical help, answering questions, identifying problems, and proposing fixesfor Apple products, services, and software.• Work directly with the technical and product teams to find and report bugs, usability problems, and areaswhere Apple goods and services could be improved.• Teaching internal teams and customers about Apple features, products, and best practices

- Develop and maintain strong product knowledge of Apple products and services, including hardware, software, and accessories- Provide technical support and troubleshooting assistance for customers, including setting up devices and solving technical issues

- Managed website functionality by using tools for web development such as HTML, CSS, and others to create and edit web pages.- Developed website content, ensuring it was accurate, current, and pertinent to the organization's goals and objectives. This content could include text, images, and multimedia.