Provide excellent customer service for our guests that call for information regarding Toyota.Advocate for our guests when they have complaints or ask for assistance with Toyota automobiles and manufacturing.Create cases for every call in Salesforce and or assign them to the correct queues.Remain as close as possible to adherence in order to get better assignments

Work 10 hour a day shifts on graveyard constantly walking the camp grounds reporting back to main office on the hour and making reportsAssisting guests with room entry and turning furnaces off and on according to guest preferences.Make sure the grounds are secure and reporting any suspicious activity and working with local law enforcement.Working at different location including Orla, Pecos and Carlsbad within the Oil Field area and mostly Oil field employees.Transporting employees to difference locations including the Pickup and Delivery to Midland Airport

Work with bank acquisitions and provide training to commercial clients transitioning from one banking platform to another Via Teams or GoToMeetingsReach out prior to conversion to client to make sure they are receiving and reading transition material.Schedule and prepare a presentation for client training and send out invites via Outlook at their convenience and time zoneProvide ongoing assistance and support during the first 2 months of conversion

Follow up on all potential customers using email, video, phones and texts.Setup appointments for customers interested in selling us their vehicles and provide great customer servicePrint and provide customers with proper paperwork to sign according to the type of purchase the company is makingRelocate vehicle to the proper storage lots and tag appropriately

First point of contact for new clients proceeding the sales process implementing compliance modules.Hosted Sales turnover calls, client welcome calls and calls requested by clients pertaining to the implementation process.Set the clients up within ADP Smart Compliance with their appropriate Admins and setups according to the modules purchased.Provided clients with prefilled setup documents and guides according to their ERP and modules purchases.Other duties included setting up folders in Sharepoint, providing documents to PM lead teams and single modules, updating Smart Track, and troubleshooting for client setups.

Worked directly with Cash Management and other Tax and Financial ADP groups internally to assure the proper transfers of monies to and from Financial Institutions.Worked high volume and large amount wire transfers to banks during QTR end and processed retuned items, AOCs, and BAIs during early morning hours.Communicated with major financial institutions to confirm proper reception of ADP money files and communicated with internal and external groups when problems would arise and used proper problem-solving skills.Update all documentation with important confirmation numbers, monthly totals etc.Lead several projects and acted as a team leader in the absence of Senior leadership which lead to my development as a team leader.Accomplishments:I Volunteered in Junior achievement May 2014 I Received Treasury and Banking Operations award for “Give it a fresh Thought” April 15 I Lead the Money Movement Transmissions Team migration into smart Hub. I am in charge of updating the Transmission Team procedure manual and updating documents on drives and Web pages. On September 16th 2017 and May 2019 I lead the transmissions team in DC2 testing working with several other departments and business units to in order to test.

Analyze, troubleshoot and resolve customer telephone inquiries regarding our systems, accounting, and payroll application.Ensure customer satisfaction within tight time constraints for accounting and payroll clients in a high-stress environment.Accomplishments:Received an Award in August, 06 for taking the most calls as a systems CTA within the entire company.

Oversee approximately 80 accounts totaling $3 million in revenues.Supervise 18 financial representatives and 3 analysts accounting clerks.Train employees in transition from the old AT&T Callidus system to the Cingular Horizon system,Administrative functions such as time control, discipline, and assigning work shifts.oversaw that all processes are in SOX compliance and everything is compliant with GAAP.Accomplishments:created an ACCESS database to store historic transactions because the team was duplicating payments costing the company $100K a month.

Perform in-depth audits of compensation tables for dealer monthly commission payments.Analyze and report on significant variances from forecast.Verify transaction accuracy and proper application of internal policies and external requirements.Lead special projects such as a training curriculum for new analysts joining the company.Worked daily using Access databases and Business Objects queries.Promoted to Accounting Supervisor in 2004.Assisted in created a new process in use for paying commissions which would save the company time and money.

audited approximately 30 accounts to ensure timely, accurate, and monthly payment of commissions.Perform in-depth audits of commission plans, spiffs, paybacks, and make sure the compensation tables were accurate.Created monthly reports that would summarize and detail the commission payment.Attend monthly meetings with regional clients to resolve complex issues.Promoted to Financial Analyst II in 2002.