Senior project management consultant within the client facing InsureTech department at Charles Taylor. Primarily overseeing the ongoing Brexit programme. Delivery entails large scaletransformation of The Standard Club’s core platforms, brands and target operating model.

Managing SIP funded digital servicing team using MI to drive 50% increase in customer site interactions by end of 2017.Scrum master for BAU scrum team

Primarily worked on the "Best 4 Customer" program which was the largest multi-platform business change program within the insurance sector in Europe. During my time within this program I have delivered a number of different components marrying a multitude of technologies across the estate which are listed below. As well as working on B4C I was involved in the inception and delivery of the Solvency data warehouse as part of DLG's Solvency II compliance.Key projects:Enterprise… Show more Primarily worked on the "Best 4 Customer" program which was the largest multi-platform business change program within the insurance sector in Europe. During my time within this program I have delivered a number of different components marrying a multitude of technologies across the estate which are listed below. As well as working on B4C I was involved in the inception and delivery of the Solvency data warehouse as part of DLG's Solvency II compliance.Key projects:Enterprise Data WarehousePart of the team delivering an EDW capable of supporting the needs of a business DLG's size & complexity (8m active customers / 50 quotes per second). Working with a number of third party suppliers including IBM, Teradata and Informatica and using state of the art technologies to ensure DLG's place as a market leader for years to come.Promotions & Discounts Delivery of a solution which took outputs from customer quote and buy journeys to enable automated discounts to be applied to premiums. The solution was built primarily using Drools / BRMS and Informatica RDM. External solution integrations included RADAR, Guidewire, Thunderhead, ESB.Customer BarringDelivery of a solution allowing the addition of customers to a barring database which would flag this status to call agents as well as block quotes from any channels (Guidewire / Digital & Aggregators). Additionally the service would keep in synch any bars added on the previous mainframe. The solution was built mainly in Informatica MDM with supporting ETL across the estate. Key technologies interfaced included Salesforce, Guidewire, Redwood batch, Powercenter & DB2. Show less

Responsibilities: Initial remit was to run the IT department for a newly revamped investment bank providing both technical assistance and provider management. Project management of all IT projects initiated within Europe.Ensuring front office staff have the right systems in place to allow trading to take place with min Reactive and proactive responses to problems with all on-site firm-supported IT equipment.Contract negotiation with global vendors including Bloomberg… Show more Responsibilities: Initial remit was to run the IT department for a newly revamped investment bank providing both technical assistance and provider management. Project management of all IT projects initiated within Europe.Ensuring front office staff have the right systems in place to allow trading to take place with min Reactive and proactive responses to problems with all on-site firm-supported IT equipment.Contract negotiation with global vendors including Bloomberg, Vodafone, BT, AT&T, etc.Reporting directly to CEO of Oppenheimer Europe.Running of all of Oppenheimer Europe site’s facility needs including all maintenance and health and safety roles.Daily contact with the IT department in the US for server, network, and application assistanceKey projects:Oversaw the integration of a new trading system (SSEOMS) with Oppenheimer architecture when new International trading desk was launched. Ensured a process was put in place which allowed daily transfer of trade data from SSEOMS backend to Opco online sales site (EMR). Managed the redesign and implementation of new trade floor layout for London office trade floor.Arranging new and management of existing contracts with all service providers.Managing all maintenance and facilities issues over multiple sites including disaster recovery plan (BCP) and testing for both London and Jersey office.Managing the support of technology over multiple sites.Worked with vendors on reducing market data costs by over £100,000 p.a. Show less

To oversee creation, updates and maintainance on websites for a specialist contract publishing company. Client user liaison, support and troubleshooting.Daily use of web technologies such as XHTML, PHP, CSS.Developed and strengthened commercial experience using Oracle and SQL databases.Provided face to face and remote training to site users.Production of user manuals for content/video management system. Key Projects:Oversaw creation of a new online bookshop and… Show more To oversee creation, updates and maintainance on websites for a specialist contract publishing company. Client user liaison, support and troubleshooting.Daily use of web technologies such as XHTML, PHP, CSS.Developed and strengthened commercial experience using Oracle and SQL databases.Provided face to face and remote training to site users.Production of user manuals for content/video management system. Key Projects:Oversaw creation of a new online bookshop and implemented migration of all data housed on the original site to the revamped site. Integrated the transferred data to a new front end system.Production of user manuals for bookshop team to allow site maintenance to be handed over to client and provided support on launch Show less

Responsibilities: To provide first line technical support and advice directly to users as including diagnosing and solving problems ranging from device maintenance to software installation First point of contact for IT users experiencing technical difficulty. Resolved Technical problems over the phone or by accessing machines via remote access through strong understanding of desktop and hardware environments.Prompt and accurate fault resolution through strong active… Show more Responsibilities: To provide first line technical support and advice directly to users as including diagnosing and solving problems ranging from device maintenance to software installation First point of contact for IT users experiencing technical difficulty. Resolved Technical problems over the phone or by accessing machines via remote access through strong understanding of desktop and hardware environments.Prompt and accurate fault resolution through strong active listening skills.Ensure tickets raised were resolved within the prescribed SLA.Actively supported hospital interfaces via web monitoring and respond accordingly to alert messages. User account creation and updates within active directory.Carried out investigation of day to day problems to determine type of fix required. Day to day knowledge and fault resolution in Windows 2000 Server and Microsoft Office, in particular Word, Excel, and Outlook.Daily user support to users of bespoke software used by the NHS. Key Projects:Remote installation via Active Directory of software used by the NHS.Responsibility for creating new user accounts and mail profiles as well as modifying access rights. Show less