Gregory Moore Email & Phone Number

Us

Responsible for leading a team that delivered quality digital experiences for the Servicing BSA.  Front end member facing digital leader for 13 appilcations (Claims Self Service, Internet Servicing Claims, Internet Servicing Billing, Impersonator, Intermeddiary Locator, Internet Document update, Internet Document, Internet Servicing Legacy, Internet Servicing – PBS, Internet Third Party Inquiry, Premium Calculation Auto, Agreement Registration Eligibility and Validator)  Led 68 (Nationwide & Contractor) technology resources on 6 different lines. Built a strong working relationship with mulipte business partners to achieve Big Bet commitments.Key Achievements: Transformed the Servicing BSA to a Build it / Run it organization by partnering with multiple peers, lines and business partners. Led teams to consistently deliver multiple project deliverables by partnering with Product Managers, Scrum Masters and multiple lines.  Transformed the Claims/Billing Digital Servicing team by recruiting, and hiring 7 additonal team members to the organization. Created and fosterd a vendor relationship with two Global consultant companies which allowed the Servicing BSA the ability deliver multiple high priority projects in a short period of time.

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Championed software development initiatives for the Life Business Solutions Area (BSA) while cultivating and nurturing essential stakeholder relationships. Guided key 29-member team comprised of technical resources and Scrum Masters. Steered adoption of digital mindset in partnership with Life BSA Leader and APMs through establishment of Life Run Reduction Plan and the Life Automation team. Acted as thought leader to verify alignment of line structure within BSA involving evaluation of Agile line processes, distributing feedback, and making improvement recommendations.Key Achievements: Headed successful delivery of CICD Pipeline Automation project requiring 75% completion of three high-priority applications with automation by the end of 2020; leadership enabled delivery of six applications on schedule to complete objectives. Empowered more consistent project delivery and capability uplift by partnering with multiple Nationwide lines to implement Agile, Lean, and DevOps best practices while serving as mentor and monitoring key delivery metrics. Team leadership expertise bolstered internal associate engagement metric to highest level in 11 years, coming in at the 87th percentile amongst all teams.

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Anchored fundamental team consisting of 26 disparate technical resources while collaborating with numerous leaders to deliver impactful solutions that shaped the overall software services strategy.  Conducted comprehensive skill assessments and capability uplift to support associates and focus on continuous technical improvement efforts. Connected with ADLs to evaluate and implement Agile capability uplift for 27 cross-enterprise lines.  Contributed to key program aimed at mentoring and training qualified analysts to become Quality Engineers. Coordinated full recruiting lifecycle while facilitating skill-building environment for high-performing resources.Key Achievements: Co-led Test Automation Developers (TAD) community practice rollout, boosting performance/skills to a level that allowed them to compete for developer roles, concurrently saving jobs. Verified completion of departmental goals and successful project delivery by driving technical readiness, ensuring maturity of practices/standards, and guaranteeing alignment of resources with the proper workflow.

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Directed vital processes including resource assignments, process delivery, skills assessments, and coaching/release management.  Resolved department-wide rollouts of Lean AM principles and A3 problem-solving. Galvanized SQA run support for all IPS applications for a system spanning 72 financial applications.Key Achievements: Delivered cost-savings and improvements to testing quality by implementing Lean principles to modify Test Analysts' role to become more technical in nature. Guided QA team in support of requirements gathering and testing/defect management for numerous applications; collaboratively created Agile line for Individual Product Solutions (IPS).

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Managed key processes for portfolio mix of projects focused on driving product sales growth. Collaborated with cross-functional teams to implement influential release management process. Facilitated creation of new-hire onboarding process for the Individual Investment Group.Key Achievements: Ensured successful delivery of multiple projects, overseeing full lifecycle initiative management for software products; guaranteed business value and satisfaction of user needs at an effective product unit cost. Organized team directly responsible for application development across various web-based and mainframe systems; managed resources necessary for on-time and under-budget project delivery.

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Mba, Business Administration

Bs, Computer Science