Gregory Murray Email & Phone Number

Houston, TX, US

Manage field operations by overseeing IT staff and system maintenance to ensure 99% SLA satisfaction rate. Generate various reports to assist in forecasting continuous improvements that guarantee customer satisfaction. Modify and designs support models that ensure durability and improve efficiencies, which create cost saving to our customers.

Houston, Texas Area

• Lead Infrastructure Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Assist Chief Information Officer with.
• Oversee provision of end-user services, including help desk and other technical support services.
• Develop and implement all IT policies and procedures, including those for data center operations, networks, hardware, security, disaster recovery, standards, and service provision.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Keep current with the latest technologies.

Houston, Texas Area

• Provide leadership, vision, and management to the IT department
• Serve on the districts strategic planning committee.
• Developed and oversee a departmental budget of $1.7 million
• Performs liaison duties between operations, and staff in the areas of system design, modifications, trouble –shooting or requests for IT services
• Hold regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personal

Houston, Texas Area

• Oversees the administration and maintenance of the department’s infrastructure.
• Assists in the planning and implementation of additions, deletions and major modifications to supporting the department’s infrastructure.
• Provides written technology policy guidance to supervisors and staff.
• Assists staff in understanding and using technology; conducts staff presentations and training.
• Ensures technology documents/certificates such as product registrations, maintenances agreements and service contracts are evaluated, updates and processed.
• Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding.

Taught the Introduction to Computers and Integrated Software Applications (Microsoft Office Suite). The Introduction to Computers course was a 8 week lecture class that introduced students to terminology and concepts used with computers. Topics included: Basic Computer Design, Peripherals, Networks, World Wide Web and Websites. Also, wrote the faculty.

Master’S Degree, Management Information Systems, General, 3.7

Bs In Technical Management, Business Administration And Management, General

Associate'S Degree, Electronics And Computer Engineering, 3.84

Associate's-level programs included coursework in microcomputers and circuits in order to prepare for entry-level technician positions. A.