Manage field operations by overseeing IT staff and system maintenance to ensure 99% SLA satisfaction rate. Generate various reports to assist in forecasting continuous improvements that guarantee customer satisfaction. Modify and designs support models that ensure durability and improve efficiencies, which create cost saving to our customers.

Lead Infrastructure Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Assist Chief Information Officer with budget planning. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operation systems, hardware, software, and peripherals. Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems:• Oversee provision of end-user services, including help desk and other technical support services.• Develop and implement all IT policies and procedures, including those for data center operations, networks, hardware, security, disaster recovery, standards, and service provision.• Practice asset management for IT hardware, software, and equipment.• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.• Keep current with the latest technologies.• Develop and implement standards and processes for chance and configuration management.• Specify and manage performance-monitoring tools and notification/alerting services.• Compose, edit and maintain internal documentation for IT team.• Assist in implementing, executing, maintain, and documenting proper back-up and recovery procedures

Provide leadership, vision, and management to the IT department• Serve on the districts strategic planning committee.• Developed and oversee a departmental budget of $1.7 million• Performs liaison duties between operations, and staff in the areas of system design, modifications, trouble –shooting or requests for IT services• Hold regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personal• Oversee the revision of the IT Strategic Plan ensuring its coherence with the overall campus strategic plan

• Oversees the administration and maintenance of the department’s infrastructure.• Assists in the planning and implementation of additions, deletions and major modifications to supporting the department’s infrastructure. • Provides written technology policy guidance to supervisors and staff. • Assists staff in understanding and using technology; conducts staff presentations and training. • Ensures technology documents/certificates such as product registrations, maintenances agreements and service contracts are evaluated, updates and processed.• Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding. • Manages and maximizes the utilization of technology centers. At least annually plans and conducts technology curriculum that generate revenue and/or provide technology experiences to specialized target groups such as reduced lunch.

Taught the Introduction to Computers and Integrated Software Applications (Microsoft Office Suite). The Introduction to Computers course was a 8 week lecture class that introduced students to terminology and concepts used with computers. Topics included: Basic Computer Design, Peripherals, Networks, World Wide Web and Websites. Also, wrote the faculty guide to teach this course. The course was designed and created towards the A+, Network+ and Microsoft Certified Associates tracks, which also included:- Computer Fundamentals - Concepts in Business Computing- Networking Essentials - Cisco Certification topics