Gregory Olander Email & Phone Number

United States

Seattle, Washington

Seattle

Manage IT team with direct reporting to management. Assist team providing customersupport to both internal group locally and remote locations in Portland and India. Tasksinclude corporate account creation and maintenance in a Windows 2003/Exchange 2007environment. Assist Engineering in planning and deploying specific environments to meetproject requirements and goals. Setup and maintenance of LAN to LAN IPSEC tunnelsconnecting both remote locations via CISCO Firewall/Router appliances, utilizing ASDMsoftware. Familiarity with IOS command line configuration and maintenance of legacysystems as well. Provide support to external customers with hosted services. 24/7 supportof public facing environments including server and application deployment, maintenance andtrouble shooting, routing, security, DNS, TCP/IP, AD and other 3rd party solutions. HostedSystems are primarily but not limited to MS .NET, including code and configuration in IIS,MS SQL 2000 and 2005, MS Sharepoint (MOSS), SiteCore, F5 BigIP.Major Accomplishments* Moved 2 entire datacenters to new co-location facility.* Migrated and merged all systems after Minecode-Saltmine merger.

Responsible for providing customer service to internal group of 40, including phonesetup, user account creation and maintenance in a Windows 2003/Exchange 2003 environment.Provide support to external customers with hosted services. 24/7 support of public facingservers including server maintenance and application trouble shooting. Provide dailymaintenance of hosted applications, including code changes, IIS and SQL 2000administration, load balancing via F5 BigIP. Major Accomplishments* Moved entire datacenter to new co-location facility.

Responsibilities include customer service for entire internal group of 140, workingindependently to prioritize individual needs. Dealing with hardware vendors for supportand warranty related issues. Provide support for hardware and software. Manage the PCimaging system, set up and configure new PC's and phones. Provide daily maintenance ofoperational systems, including backup, user account and email box creation and maintenancein a Windows 2000/Exchange 2000 environment. Major Accomplishments*Migration of NT4 to Windows 2000 Active Directory.*Migration of Exchange 5.5 to Exchange 2000.*Relocated to new location - This involved all new XP desktops, moving all data to newservers and implementing a new VOIP phone solution with unified messaging.

Responsibilities included customer service to entire internal group of 30-70, workingindependently to prioritize individual needs. Dealing with hardware vendors for supportand warranty related issues. Provide support for hardware and software. Writedocumentation, maintain and monitor the helpdesk system. Manage the PC imaging system, setup and configure PC's and phones. Provide daily maintenance of operational systems,including backup, Exchange 5.5, IIS and SQL administration. Domain and account creationand maintenance in a Windows 2000 environment. Work with team of 3 to discover and resolveall network and connectivity issues. Installation and configuration of Developmentsoftware application in QA, Pre-Production and Production environments. including IISservers, SQL servers, map content servers, COM+ and Active Directory with Windows 2000Domain Controllers. 24/7/365 support and maintenance for a limited customer release ofInfomove's technology, including setup and configuration of monitoring software and textpagers for proactive problem detection and timely resolution with little to no customer

Responsible for network administration and customer support for over 20 schools in theSeattle School District, including troubleshooting hardware and software issues,connectivity issues, DHCP, DNS and other Enterprise wide services. User account managementwith NT policies in a multiple server and Domain environment with both NT 4.0 and NT 3.51.Experience with imaging software in a multi-platform environment using disk-to-diskmethod as well as Multi-Cast sessions over the network with Ghost Server. Experience withcable creation, network punch down blocks and wall jacks to solve open circuit issues.Activating network jacks in distribution closets. Installation of Routers, Switches,Switch Blade upgrades and testing installed equipment for connectivity.Assess and consult client-training needs. Training and support for new as well as currentemployees. Writing Training Documents for both client and departmental employees.

Associate Of Science - As, Computer Technology/Computer Systems Technology, 3.9

Activities and Societies: Class Valedictorian with 98% Attendance while also working full time. 1,200 hours hands on training in a high.

Mcse, Computer And Information Sciences And Support Services, Certificate