Greg Pope Email & Phone Number

Charleston, South Carolina, Us

Chelmsford, Ma, Us

Served as product owner for the nexTouch solution, working with executive and technical stakeholders to elaborate, prototype and prioritize proposed enhancements within the product backlog. Managed the continuous improvement of the nexTouch solution while acting as an advocate for improved software development methodology.Accomplishments:• Consulted with executive and sales staff to identify features necessary for improved sales performance, organized and elaborated the product roadmap. Worked with technical staff to evaluate, justify and document necessary application infrastructure improvements.• Led the evaluation of software and partnership opportunities across multiple EDI, payment processing and eCommerce providers. Established minimum acceptance criteria, designed and estimated solutions in consultation with multiple external partners, presented purchase recommendations and supported senior management in the decision-making process.• Evangelized software development process improvements while assisting in the transition to a distributed engineering team, developed technical and business training materials and presentations to improve knowledge transfer and retention.• Developed full-stack programming skills while integrating product improvements. Packaged and distributed new features across multiple software versions and client-specific applications.

Chelmsford, Ma, Us

Responsible for a team of software engineers with 8-10 employees specializing in Java applications, specifically focused on the nexTouch order entry and fulfillment application. Managed development and change control for 50+ separate installations while evolving core functionality to meet evolving business needs.Accomplishments:● Successfully managed the development process for 20+ new customer applications and numerous core application releases.● Evolved the software development lifecycle model to emphasize continuous product improvement over individual, client-specific customization.● Guided the continuous improvement of the core nexTouch application through three major upgrades, integrating change requests from multiple clients and preventing platform stagnation.● Implemented improved release management and evangelized agile principles within technical teams to facilitate collaboration and transparency within the development process.● Spearheaded the conversion to Jira for software workflow management, designed and configured the Jira workflows, custom fields, issues types and dashboards, and trained technical and support staff in use of the tool.● Developed front-end user interfaces and back-end database processes to support data visualization enhancements, external shopping cart features, and custom reporting across multiple clients and features.● Provided timely and responsive front-line support for application questions, client presentations, ad hoc reporting and troubleshooting for more than 80 business staff.

Chelmsford, Ma, Us

Responsible for the continuous improvement of software applications through consolidation of existing functionality and integration of new features, while maintaining direct technical project management relationships with the most active Harte Hanks customers.Accomplishments:● Worked with client and internal stakeholders to define and implement new application features to reduce technical support requirements and satisfy evolving business demands.● Researched emerging trends in user experience and interface design, developed prototypes for new functionality, and collaborated with engineering teams to transform the nexTouch software.● Improved the time-to-market for new client implementations by identifying and automating onboarding activities and developing administrative features to give users better control over application functions.● Provided technical sales support by participating in RFP response processes, software demonstrations and consultation on custom solutions.

Chelmsford, Ma, Us

Responsible for ongoing day-to-day technical consulting and management for 20+ corporate customer relationships and dozens of new client implementations.Accomplishments:● Successful oversight of all phases of customer engagements including discovery, solution development, system test and deployment, ongoing operations, change management, and program close-out.● Effective application of technical knowledge to add value to the project management process, providing comprehensive and insightful requirements and test results to development resources.● Collaborative interaction with internal and external stakeholders to identify, elaborate, and document project requirements.● Attentive development and management of project plans including company and customer deliverables, schedules, budgets, and regular status reports.● Professional and consultative interaction with all levels of a customer organization.● Extensive contributions to ongoing process improvement; implementation and measurement of project best practices.Customers Include:● IBM● Microsoft● Texas Instruments● TIAA-CREF● Samsung● United States Postal Service● Ortho-McNeil Pharmaceuticals● Blue Cross Blue Shield● Natixis Global Asset Management● Abbott Pharmaceuticals

Bachelor Of Arts (B.A.), Journalism / History

Master Of Arts (M.A.), History