Gregory Quah Email & Phone Number

Petaling Jaya, My

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

🔹 Key Achievements:✨ Oversee end-to-end execution of creative projects, consistently exceeding client expectations.✨ Build and nurture lasting client relationships, contributing to increased client satisfaction and loyalty.🔹 Roles and Responsibilities:🚀 Client Relationship Management:Cultivate strong, long-lasting relationships as the primary client liaison.Ensure seamless communication and alignment with client objectives.🚀 Project Leadership:Lead the successful execution of creative projects from concept to completion.Collaborate with cross-functional teams to deliver high-impact solutions.🚀 Strategic Planning:Develop and implement strategic account plans to achieve client and agency goals.Provide valuable insights and recommendations based on industry trends.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Duties:• Manage internal and external digital marketing campaigns, in collaboration with the operation teams• Manage day-to-day communications both internally and with the client• Communicate elements of the client’s brief to internal teams, and ensure comprehension of the objectives and underlying strategy• Plan projects and supervise the execution of the various stages of execution (manage scope, support teams in preparing and delivering assets)• Prioritise among the production teams and handle conflicts of resources, time, and budget• Provide administrative support (Invoicing, tracking, reporting, etc.)• Coordinate and communicate performance reports• Provide tactical and strategic recommendations to client for continuous improvement• Manage, strategise, and present the entire Sales pitch process with prospective clients• Handle presales related task (negotiation, quotation, follow-up, onboarding, etc.)

Petaling Jaya, Selangor, Malaysia

Duties :• Generate leads and following up by performing cold calls• Securing meetings with prospects and pitch Wisesight’s services & tool

Petaling Jaya, Selangor, Malaysia

Duties :• Perform coding according to client’s objectives by going through rows of messages on excel• Deliver reports on time according to client’s objectives• Presented reports done by Wisesight over MCO in a closed webinar for clients

Kuala Lumpur, Malaysia

Areas of specialisation : Property & Construction: Project Directors, Project Managers, Construction Managers, Contract Manager, Quantity Surveyors, Contract ExecutiveDuties :+ Performed external recruitment within the Property & Construction industry+ Responsible in 360 ° recruitment, from performing business development all the way to offer management+ Sourcing for relevant candidates to live roles+ Liaison person between client & candidates in handling the entire recruitment process+ Performed candidate interviews & screening before assisting them with their job search

Kuala Lumpur, Kuala Lumpur, Malaysia

Duties :+ Was assigned directly under the Razer Inc. contact centre project+ Generate daily service level reports+ Perform weekly scrubbing for Agents Net Performance Score (NPS)+ Analyse data related to the Call Centre+ Liaison person between NEC & Razer stakeholders to have weekly meetings to have goals aligned+ Responsible for bi-weekly operations presentation between NEC & Razer+ Consolidated the weekly sales report for the Delivery Sales Services (DSS) team

Kuala Lumpur, Kuala Lumpur, Malaysia

Duties :+ Was under the Technical Support Team for Razer Inc. contact centre+ Supporting North America customers for Razer Inc. + Used Salesforce as CRM tool+ Attended to customer tickets performing hardware & software support to troubleshoot and rectify their issues+ Mentored L1 Technical Support agents in helping them get up to speed to be independently functional+ Provided support to L1 agents for any escalationAchievements : + Promoted to Reporting Anaylyst within 3 months as an SME

Malaysia

Duties :+ Received training to be a technical support engineer Achievements : + Promoted to Subject Matter Expert upon completion of training+ Scored an average of 90% in the product competency tests for Razer Inc.

Petaling Jaya, Selangor, Malaysia

Duties :+ Worked on a Hotel Booking Website.+ Worked on the logistics team to reorganise data.+ Contact suppliers on a daily basis.