Gregory Quah Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

🔹 Key Achievements:✨ Oversee end-to-end execution of creative projects, consistently exceeding client expectations.✨ Build and nurture lasting client relationships, contributing to increased client satisfaction and loyalty.🔹 Roles and Responsibilities:🚀 Client Relationship Management:Cultivate strong, long-lasting relationships as the primary client.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Duties:
• Manage internal and external digital marketing campaigns, in collaboration with the operation teams
• Manage day-to-day communications both internally and with the client
• Communicate elements of the client’s brief to internal teams, and ensure comprehension of the objectives and underlying strategy
• Plan projects and supervise the execution of the various stages of execution (manage scope, support teams in preparing and delivering assets)
• Prioritise among the production teams and handle conflicts of resources, time, and budget

Petaling Jaya, Selangor, Malaysia

• Duties:
• Generate leads and following up by performing cold calls
• Securing meetings with prospects and pitch Wisesight’s services & tool

Petaling Jaya, Selangor, Malaysia

• Duties:
• Perform coding according to client’s objectives by going through rows of messages on excel
• Deliver reports on time according to client’s objectives
• Presented reports done by Wisesight over MCO in a closed webinar for clients

Kuala Lumpur, Malaysia

Areas of specialisation: Property & Construction: Project Directors, Project Managers, Construction Managers, Contract Manager, Quantity Surveyors, Contract ExecutiveDuties:+ Performed external recruitment within the Property & Construction industry+ Responsible in 360 ° recruitment, from performing business development all the way to offer management+.

Kuala Lumpur, Kuala Lumpur, Malaysia

Duties:+ Was assigned directly under the Razer Inc. contact centre project+ Generate daily service level reports+ Perform weekly scrubbing for Agents Net Performance Score (NPS)+ Analyse data related to the Call Centre+ Liaison person between NEC & Razer stakeholders to have weekly meetings to have goals aligned+ Responsible for bi-weekly operations.

Kuala Lumpur, Kuala Lumpur, Malaysia

Duties:+ Was under the Technical Support Team for Razer Inc. contact centre+ Supporting North America customers for Razer Inc. + Used Salesforce as CRM tool+ Attended to customer tickets performing hardware & software support to troubleshoot and rectify their issues+ Mentored L1 Technical Support agents in helping them get up to speed to be independently.

Malaysia

Duties:+ Received training to be a technical support engineer Achievements: + Promoted to Subject Matter Expert upon completion of training+ Scored an average of 90% in the product competency tests for Razer Inc.

Petaling Jaya, Selangor, Malaysia

Duties:+ Worked on a Hotel Booking Website.+ Worked on the logistics team to reorganise data.+ Contact suppliers on a daily basis.