Greg Lyons Email & Phone Number

Boston, Ma

Served as the internal Salesforce subject matter expert for WBUR during their migration to the Salesforce Nonprofit Success Pack, Salesforce Marketing Cloud, and Springboard. I was the liaison between our implementation partner and internal business teams and translated business requirements into technical build requests. I also advised on Salesforce system capabilities and best practices. Currently I am the Salesforce and Marketing Cloud admin, supporting 50+ users across multiple departments.

Burlington, Massachusetts, United States

∙ Sole Salesforce and Marketing Cloud admin for a team of 50+ users. ∙ Maintained our connection between SFDC and our electronic medical record (EMR) system.∙ Created and maintained reports and dashboards to track important company metrics such as marketing ROI and monthly census figures.∙ Worked with internal users to continually build out and improve our SFDC org.

• Managed a five-person team responsible for 300 users across three Salesforce organizations, including a client-facing Community Portal and Knowledge Base.• Maintained and implemented a quarterly release process for system upgrades and improvements.• Performed QA testing for new Salesforce releases to ensure core system functionality.• Worked with outside vendors and companies on new product integrations.

• Determined needs, perform testing and implement solutions for Tier 2 and 3 cases while providing continual updates to clients and internal teams.• Developed new system functionality to improve system performance and fulfill client requests, including process builders/flows, validation rules, and custom page layouts• Created and maintained internal training documentation.• Assisted with new client onboarding and database conversion using ETL tools.

Greater Boston Area

• Worked directly with instructors and department heads to prepare integrated custom product solutions, specifically custom print products.• Evaluated all projects for scope and feasibility. Refined requirements such as development/approval of specifications, schedules, and cost assessments. Ensured all stakeholders are aware of key deadlines. Tracked project status and fulfillment and resolved any fulfillment / shipping issues.• Provided operations support to external sales staff, including front- and backlist inventory reports. Proactively searched for revision opportunities.

Greater Boston Area

Cleveland, Tennessee

Chattanooga, Tennessee Area