Leading a team of 6 in Customer Experience/SuccessImplementing new processes and initiatives to help make the department more efficientImproved initial response time from 50+ hours to 27 hoursMade improvements to automations to reduce email traffic by 30%Working with marketing and developing to help enhance company app as well as improve transparency for usersOverhauled FAQ’s to enhance user experienceCreated schedules for team to reach out and respond to reviews on platforms supporting Brigit’s appFully resolved 200+ customer inquiries a dayWeekly metrics and analytics reporting to CEO and Co-FoundersSet daily/weekly agendas and goals for each team member to reach and exceed

Managing and working alongside my team, resolving customer issues, ordering mishaps, and working behind the scenes to ensure our company runs as smoothly as possible. Ensuring that our Customer Experience team has all the tools to enable our customers to not only have a great experience, but also retaining them for the future. I love what I do and helping people is my passion. Coming to conflict resolution and knowing how to defuse any and all instances is what me and my Customer Experience team are best at!

Under the alias "Walt" was able to correspond and resolve issues with 180+ customers per day. While concentrating on online website chat for sales, tracking inventory trends, auditing of the website, and making sure all components of a customer's experience were satisfied to the fullest extent.

• Assist and closed deals for clients• Participate in negotiations• Cold calling potential leads• Survey building for clients• Scheduling tours for clients to see available spaces• Manage the company’s social networking sites• Assist brokers in the firm with market information as well as new availabilities• Map building for prospective clients• Writing proposals• Editing floor plans and flyers for space• Researching the different submarkets throughout Manhattan, and finding comparables• Generated my own leads and successfully closed deals to execution of leases

• Showed and rented apartments on the Upper East Side and East Harlem areas of Manhattan• Acted as an intermediary in negotiations between buyers and sellers, generally representing buyers• Researched comparables• Visited properties to assess them before showing them to clients• Promoted rental properties through advertisements, open houses, and participation in multiple listing services• Accompanied renters during visits to inspections of the property, advising them on the suitability and value of the apartments they visited• Prepared documents such as; representation contracts, rental agreements, closing statements, and leases• Generated lists of properties that are compatible with renters needs and financial resources• Ran credit reports

Built media lists with Cision, monitored clips and coverage and prepared reports, wrote, deployed and followed up on press releasesResearched new business leads; participated in new business brainstorms and conference calls with potential clientsDeveloped concepts for and executed "guerilla marketing" campaignsAccounts worked on: Snapple's Big Apple BBQ, TicTac PINK, The Northface, Teradata, Microsoft Healthcare

Researched other leading public relations firms and reported on their ethical practicesRead, researched, reviewed and recommended key ethical practices common to public relations

Construction and demolitionSite workCustodial Work